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KatyContributor

General Q&A

Steph1104Contributor

General Q&A

Outlook Problems

I was wondering if Smokeball causes anyone else’s Outlook to constantly freeze up. We have really had it with this problem. We have to reinstall both Microsoft office and Outlook all the time. This is a firmwide problem. Thanks!

13 hours ago

AaronContributor

General Q&A

How to generate reports to allocate partner compensation?

I’m in the process of forming a partnership with a colleague. We’re setting up a compensation model that is roughly as follows on a per matter basis:10% of receivables go to originating attorney30% goes to firm for overhead and later profit share60% goes to attorney billing (i.e. the attorney generating the billables gets 60% of that revenue)I’m nervous about a bookkeeping/reconciliation nightmare that awaits me or some poor office manager we might hire. I’m wondering if existing Smokeball tools/reports can help me automate most of this as long as we set everything up correctly and are diligent and accurate in our billings.I appreciate any tips or insights, especially from those who might have similar setups or compensation models. Also open to feedback on better ideas/approaches.

13 hours ago

krichardContributor

General Q&A

Payment Allocation of Trust Payments

Hi! We just completed our first set of invoices in Smokeball. We are integrated with Quickbooks. We applied trust payments before finalizing the invoices, so that payment of funds from trust was reflected on the invoice. For invoices with only a partial payment from trust, the corresponding bank register entry in Quickbooks did a split allocation between attorney fees and reimbursed office expenses. It looks like it is using some unknown percentage basis for the split. Is there a way to set the allocation to pay all reimbursed office expenses first and then apply payments to fees? I looked everywhere I could think of in Smokeball but can’t find any allocations options. Thanks!

1 day ago

JG3Frequent Scribe

General Q&A

Time on a matter versus billing - flat fee services

Hello all.Is there a canned report that I’m missing that we could compare, for various matter types, the actual time worked versus what we assess for a flat fee for said matter? (For flat fee matters, we nonetheless add time, but we mark it as non-billable).Essentially, we’re trying to right-size our flat fees; and I don’t see an easy way to do the analysis. Short of a report that’s already created, going forward, I suppose I’m cross-referencing time entries for specific matters against billing and income reports. It’s job security I guess...

1 day ago

KylieContributor

General Q&A

Email option for precedents

Is there any way of returning to the option to ONLY email precedents through Outlook? there is now a button that has 'send’ and then I have to select email or communicate. It's just adding one more step - whereas previously I could go right to email.

2 days ago

dcainContributor

General Q&A

Scanning and Twain for double sided documents

Has smokeball figured out the issue why I can no longer access Twain for scanning two sided documents. I had no issue until several updates ago and I have not been able to do it since. I reached out and I was told that they were working on the issues and it has now been several months and it still doesn’t work.

2 days ago

NHCriminalDefenseContributor

General Q&A

Communicate As Sole Form of Client Communications

Hello SB Community! Does anyone use Communicate as the sole form of communication with clients vs email and Communicate? Right now, we mostly use Communicate to send discovery and sensitive materials to clients, opposing counsel, and experts.Thank you!

2 days ago

KatyContributor

General Q&A

Searches

6 hours ago

harleyridinContributor

General Q&A

Workflow to Stage

11 hours ago

AaronContributor

General Q&A

How to generate reports to allocate partner compensation?

13 hours ago

KylieContributor

General Q&A

Email option for precedents

2 days ago

NHCriminalDefenseContributor

General Q&A

Communicate As Sole Form of Client Communications

2 days ago

Jenna StorrierContributor

General Q&A

Grouping time entries for Autotime

Is there a way that I ungroup the entries that have grouped on the same day and see them individually on the time & disbursements tab? Thank you 😎

8 days ago

sjflaxContributor

General Q&A

Cross Claims

What do you guys do for civil matters that involve cross claims? When at times you are filing as petitioner for one pleading but as a respondent for another?

9 days ago

KatyContributor

General Q&A

Delete Expense

Why can’t I delete an expense? We have a double entry on an expense where the attorney and I both entered it and now I can’t delete it. I’ve marked is not billable so it won’t show up on the invoice but I really want it gone gone.

22 days ago

WichitaLawyerContributor

General Q&A

Change Log for 8.13

I am a beta tester for Smokeball and just updated to 8.13. However, I can’t find the change log for this version. Also, why did they get rid of the feature that you could send an email to a closed file without have the closed files “open” on your matter screen?

22 days ago

KateLContributor

General Q&A

Trust Payment Request

I am wondering if there is a function for staff members to enter in trust payment requests and for these to then be authorised by an approved person?

23 days ago

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