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HumaSmokeball Team

AI Flash Poll: What is the most law-firm-coded AI behavior?

I was talking to some friends who I met in law school and through litigating, and some of them work for larger law firms who have been working on policies around AI. They were mostly just joking around about the current state of AI governance at thei

LMC213Contributor

Managing Administrative Non BIllable Files

We are moving from an onsite server to the cloud, using SmokeBall for the cloud. Are others using SB to store their office administration files, e.g., administration, practice management, civic and social service, professional service (e.g.for state

JohnBrowningContributor

Email tagging issues

Does anyone else experience issues with reply emails coming back and not showing tagging in Outlook? So, for example, email a client from Outlook, email is sent with SB tagging (meaning, i put the matter info in the box at bottom of the email). But,

Maddie JContributor

Matter Hold - Past Due

Is there a way to put a matter on hold because a client isn’t paying their bill?

MFDRegular

Latest Messages update and delayed message delivery, lingering notifications, and other issues.

I reviewed the Beta Release Notes for Version 9.19 but I don’t see anything in there related to the latest Messages update so I am curious if anyone else is experiencing similar issues or have similar feedback. While the latest update includes some g

HumaSmokeball Team

AI Flash Poll: What legal AI skill matters most?

Last week and the week before, our poll topics were about using AI even though it scares you. Several of you contributed responses, and it gave me a look at where some of our legal professionals’ comfort level is with legal AI right now. I’m interest

KevinWithaneContributor

Is there anyone using Odella here with Smokeball? Would love to learn about some use cases.

AMJContributor

Not all of my overdue tasks are appearing in my daily digest. Is anyone else having this problem?

I noticed that in two separate matters overdue tasks are not appearing in my daily digest. Overdue tasks from other matters are listed. Has anyone else encountered this problem? Any solution?

JLSprattContributor

New to Smokeball (yesterday!) so pulling my hair out a bit here. Long time DocuSign user and keeping that account while we try out InfoTrack. How do I delete a draft envelope? So simple in DocuSign and doesn’t appear to be an option but it must be .

Aarti AContributor

Unit vs hourly rate

Hi SB communityI have just transitioned to Smokeball today. I have set up the activity fee and attached the hourly rates for each staff member. When i go to cost my time in time and fees, i am required to toggle between hours, fixed or units. Is ther

HumaSmokeball Team

AI Flash Poll: What is the most law-firm-coded AI behavior?

I was talking to some friends who I met in law school and through litigating, and some of them work for larger law firms who have been working on policies around AI. They were mostly just joking around about the current state of AI governance at thei

LMC213Contributor

Managing Administrative Non BIllable Files

We are moving from an onsite server to the cloud, using SmokeBall for the cloud. Are others using SB to store their office administration files, e.g., administration, practice management, civic and social service, professional service (e.g.for state

Maddie JContributor

Matter Hold - Past Due

Is there a way to put a matter on hold because a client isn’t paying their bill?

MFDRegular

Latest Messages update and delayed message delivery, lingering notifications, and other issues.

I reviewed the Beta Release Notes for Version 9.19 but I don’t see anything in there related to the latest Messages update so I am curious if anyone else is experiencing similar issues or have similar feedback. While the latest update includes some g

HumaSmokeball Team

AI Flash Poll: What legal AI skill matters most?

Last week and the week before, our poll topics were about using AI even though it scares you. Several of you contributed responses, and it gave me a look at where some of our legal professionals’ comfort level is with legal AI right now. I’m interest

AMJContributor

Not all of my overdue tasks are appearing in my daily digest. Is anyone else having this problem?

I noticed that in two separate matters overdue tasks are not appearing in my daily digest. Overdue tasks from other matters are listed. Has anyone else encountered this problem? Any solution?

JLSprattContributor

New to Smokeball (yesterday!) so pulling my hair out a bit here. Long time DocuSign user and keeping that account while we try out InfoTrack. How do I delete a draft envelope? So simple in DocuSign and doesn’t appear to be an option but it must be .

Aarti AContributor

Unit vs hourly rate

Hi SB communityI have just transitioned to Smokeball today. I have set up the activity fee and attached the hourly rates for each staff member. When i go to cost my time in time and fees, i am required to toggle between hours, fixed or units. Is ther

remleylawContributor

exporting templates and intake forms or where do i find in a file folder

I would like to download all of my template forms and intake forms in one place. Is there a way to do that?

mkkContributor

2 emails for 1 client - home and business - how to have only 1 populate emails

I work with many professionals in their professional capacity and also in their individual capacity. They have professional and personal emails.I do not see a way to add 2 different emails for the same contact and choose 1 as the primary to populate

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