Product Updates

Manage Conflict-of-interest risks Tier Grow and Prosper+Region US, AU and UK To help your firm stay compliant with conflict-of-interest protocols, Smokeball now gives you greater control over matter access.With this update, firm owners will be able to restrict access to matters from other firm owners. It’s an easy way to safeguard confidentiality and reduce risk, especially in matters involving opposing parties or related clients. 🔒 Available from version 9.8 onwards.See how:  AU  |  US  | UK  Payment requisitions - a smarter, more secure way to manage trust and client account payments. Tier Grow and Prosper+Region US, AU and UK Staff can now request payments without direct posting access, giving firm owners full control while keeping work moving. Built-in approvals let nominated users (like bookkeepers or practice managers) review requests to ensure compliance. Every approval is recorded on the payment detail PDF, creating a clear audit trail and peace of mind.See how: AU  |  US  | UK  Smokeball mobile app update - iOS Tier Boost, Grow and Prosper+Region US, AU and UK Smokeball’s iOS app now supports native sharing to matters using the iOS Share Sheet. You can now quickly send photos, text, voice recordings or links directly from other apps on your device into a matter in Smokeball, making it faster and easier to keep everything organised and in one place while on the go. Learn how AU  |  US  | UK Reminder: Retirement of Automatic Invoice Saving to Documents Folder – Effective July 15, 2025 Tier Grow and Prosper+Region US, AU and UK What’s changingAs of July 15, 2025, finalized invoice PDFs will no longer be auto saved to the documents folder. Why this change is happeningThere are known limitations within the current system that have led to data inaccuracies and delays in end-of-month reporting. These issues are complex and not easily addressed within the existing setup.After careful consideration, we’ve made the decision to retire this functionality to prioritize data integrity and simplify workflows. This is part of a broader effort to streamline recordkeeping and prepare for more robust, scalable solutions in the future. What this means for youThe feature remains active until July 15, 2025 After that, it will be turned off You can still access, download, and share invoices from the Invoices tab in Smokeball WebWe appreciate your understanding as we work to improve the platform. If you need support, our team is here to help.  Reminder:  Payment Plans & Card Safe Moving to Smokeball Tier Smokeball Payments users onlyRegion US To streamline your workflow, Payment Plans and Card Safe will no longer be available in the Smokeball Payments portal. From August 1, all actions must be managed directly within Smokeball. What’s changingStarting August 1, 2025, Payment Plans and Card Safe will no longer be accessible in the Smokeball Payments portal. All related actions will need to be completed directly within Smokeball. Here’s what that means💳 Card Safe Store and charge cards on file directly in Smokeball Charges apply only to outstanding invoices and go to your operating account 🔁 Payment Plans Must now be created and managed in Smokeball Apply only to outstanding invoices Deposited into your operating account Trust account plans will no longer be supported  Why this change is happeningBy bringing these features into Smokeball, you get a simpler, more unified billing experience—with fewer steps and better integration across your matters and accounts. What you need to doBefore August 1, 2025, review your existing payment plans in the Payments portal. If any plans are set to continue past that date, you’ll need to: 1. Save a credit card to the client’s payment profile in Smokeball Follow these instructions to add a card📣 This process will send a new Card on File request to your client for secure authorization. ​​2. Recreate any active payment plans in SmokeballFollow these instructions to set up a plan 3. Cancel all pending or in-progress payment plans in the Payments portal to prevent clients from being double charged.instructions here 

Intake homepage Your New Intake Homepage 🚀We’re launching a smarter way to manage your intake — coming live in the next few weeks for all firms using Intake as an add-on or on a Prosper+ plan.Get ready for your new Intake Homepage, built to help you stay on top of every web enquiry, follow-up, and client opportunity—all in one place.✔️ Instantly spot new enquiries as they come in✔️ Track pending forms that need your attention✔️ Access completed submissions with a click With complete visibility and control, you’ll follow up faster, convert more leads, and keep matters moving effortlessly. Keep an eye out—this game-changing update is just around the corner. Intake Homepage  Access Freelance Legal Work with LAWCLERK(Applicable US Boost users) Coming in June:  Exciting news for solo and small firm attorneys in the US — From June, users will be able to tap into freelance legal work opportunities directly from Smokeball Boost, thanks to our new integration with LAWCLERK.Whether you’re looking to:✔️ Supplement your income✔️ Expand into new practice areas✔️ Build connections across the legal network No long-term commitment. No chasing gigs. Just a smarter way to grow your practice, on your terms.  Get started by clicking the “Get Work” icon in the left menu bar in Boost.  Archie apps are about to change the game(Applicable US users with Archie add-on) Coming in June: Smokeball users in the US — get ready for a smarter way to work. Archie Apps are launching soon: AI-powered apps designed to tackle specific legal tasks.Our first app, in partnership with CaseMark AI helps Personal Injury attorneys save time on tasks like:Hearing and deposition summaries Medical chronologies and narratives Page-line summaries Exhibit lists Arbitration and trial summariesClick the Apps button in the Archie side bar to access Archie apps.  📣 Retirement of Automatic Invoice Saving to Documents Folder – Effective July 15, 2025(Affects Grow and Prosper users globally) We’re retiring the feature that automatically saves finalized invoices to the matter’s documents folder in the desktop app. What’s changingAs of July 15, 2025, finalized invoice PDFs will no longer be auto-saved to the documents folder. Why this change is happeningThere are known limitations within the current system that have led to data inaccuracies and delays in end-of-month reporting. These issues are complex and not easily addressed within the existing setup.After careful consideration, we’ve made the decision to retire this functionality to prioritize data integrity and simplify workflows. This is part of a broader effort to streamline recordkeeping and prepare for more robust, scalable solutions in the future. What this means for youThe feature remains active until July 15, 2025 After that, it will be turned off You can still access, download, and share invoices from the Invoices tab in Smokeball WebWe appreciate your understanding as we work to improve the platform. If you need support, our team is here to help.  Product Update: Payment Plans & Card Safe Moving to Smokeball(Applicable US Smokeball Payments users only) To streamline your workflow, Payment Plans and Card Safe will no longer be available in the Smokeball Payments portal. From August 1, all actions must be managed directly within Smokeball. What’s changingStarting August 1, 2025, Payment Plans and Card Safe will no longer be accessible in the Smokeball Payments portal. All related actions will need to be completed directly within Smokeball. Here’s what that means💳 Card Safe Store and charge cards on file directly in Smokeball Charges apply only to outstanding invoices and go to your operating account 🔁 Payment Plans Must now be created and managed in Smokeball Apply only to outstanding invoices Deposited into your operating account Trust account plans will no longer be supported  Why this change is happeningBy bringing these features into Smokeball, you get a simpler, more unified billing experience—with fewer steps and better integration across your matters and accounts. What you need to doBefore August 1, 2025, review your existing payment plans in the Payments portal. If any plans are set to continue past that date, you’ll need to: 1. Save a credit card to the client’s payment profile in Smokeball Follow these instructions to add a card📣 This process will send a new Card on File request to your client for secure authorization. ​​2. Recreate any active payment plans in SmokeballFollow these instructions to set up a plan 3. Cancel all pending or in-progress payment plans in the Payments portal to prevent clients from being double charged.instructions here 

April Product updateSplit Bills with Ease: Introducing Split Billing for Prosper Users Available to:  Prosper+ UsersRegions: US, AU & UK We’re excited to announce Split Billing, now available exclusively to Smokeball Prosper users.With Split Billing, you can divide a single invoice between multiple debtors—either evenly or by percentage—giving you the flexibility to handle split billing scenarios with ease.  Simply select debtors and choose preferred splitting methodSplit fees and costs between multiple clients on a single matter—improving transparency and simplifying compliance with court orders. This feature eliminates the manual work typically involved in dividing costs between debtors, saving time and reducing errors. Tracking payments is effortless too. Detailed reporting makes it easy to see who has paid, who hasn’t, and manage outstanding balances at a glance. Key benefits:Flexible Splitting: Divide invoices evenly or percentage to suit your matter requirements. Transparency: Issue clear, separate statements to each responsible party. Simplified Compliance: Easily meet court-ordered billing arrangements. Effortless Tracking: Monitor payments with detailed debtor reporting. 👉🏾 Discover how to split bills between debtors

We’ve combined LeadPro and MatterFlow into one powerful intake experience — designed to help you capture client and prospect information faster, more accurately, and with less back-and-forth.  What the change means: You now get one streamlined tool that includes: • Customisable, user-friendly online intake forms so you can capture leads and matter details • A library of ready-to-use legal intake form templates • Automated data capture eliminating double-handling  Already using LeadPro or MatterFlow? If you’re already using LeadPro or MatterFlow, you’ll now have access to both—no extra cost, no action needed. The update will roll out automatically. Available in: US and AU regions Got any questions?Reach out to your account manager—we’re here to help.  

March Product Update: More control, automation, and customization in Smokeball March brings powerful new tools to Smokeball, including enhanced safe custody management, a seamless InfoTrack experience, smarter AI-powered workflows, and a customizable client portal. Read on to see what’s new. 1. Edit and manage safe custody records with ease  Safe custody recordsAvailable to: Grow and Prosper Regions: AU, UK What’s new? Managing Safe Custody packets and documents in Smokeball is now more secure and compliant. You can now:  Edit packet and document details, ensuring accurate and up-to-date records.  Capture a reason for any changes, with a full change history log.  Delete packets and documents with built-in validation to prevent accidental removal.  Restore deleted packets and documents, so nothing is lost permanently.  Hide or show deleted items, keeping your records organized.  Customize packet settings, including visibility of external and firm references.  Why it matters? Previously, Safe Custody records were locked after creation, limiting firms’ ability to maintain accurate records. These updates provide necessary controls while maintaining a full audit trail for compliance. Start using these new safe custody tools today. 2. A streamlined InfoTrack experience in SmokeballRegion: AU (NSW) What’s new? You can now access InfoTrack’s one flow conveyancing directly within the InfoTrack tab in Smokeball. Both the classic and new experiences will be available during the transition. Why it matters? This update connects every step of your conveyancing journey—from client onboarding to contract execution and property settlement—without unnecessary steps. Check out the new InfoTrack experience in your Smokeball tab.  3. Make the client portal truly yoursAvailable to: All Smokeball users Regions: US, AU, UK What’s new? Customize your client portal to reflect your firm’s brand with:  Custom colors to match your branding.  Your firm’s logo for a professional, polished appearance.  Why it matters? Firms want a cohesive client experience, and a mismatched portal can feel disconnected. With these customization options, you can create a seamless, branded experience that increases client trust and adoption. Personalize your client portal today in settings. 4. Archie Prompt Library: Smarter AI, every time  Available to: Archie Users Regions: US, AU, UK What’s new? With the Archie Prompt Library, you don’t have to start from scratch.  Save and reuse your best prompts for consistent, high-quality results.  Share prompts with your team, so everyone benefits from well-crafted instructions.  Access expert-curated prompts, built by Smokeball’s legal specialists.  Create advanced “master prompts”, combining smaller, reusable prompts for complex outputs.  Tailor Archie’s output to match your workflow, with structured responses for memos, letters, court documents, and more.  Why it matters? The Archie Prompt Library ensures consistency and efficiency across your firm—so every Archie response is reliable and aligned with your needs. Try the Archie Prompt Library today.   5. Archie in Boost: Your AI-powered matter assistant Available to: Smokeball Boost users Regions: US, AU What’s new? Archie is now embedded in Smokeball Boost, making case management easier than ever. With Archie, you’ll access:  Instant AI-powered matter summaries, linked to your stored case files.  Smart legal correspondence drafting, ensuring the right tone for every client.  Quick answers to legal queries, with citations pulled from your firm’s documents.  Secure AI processing, keeping client data confidential within your Smokeball system.  Why it matters? Lawyers lose hours to admin work, billing only 3-4 hours per day despite working full-time. Research from our 2025 State of Law Report shows that:  81% of firms have adopted AI tools to improve efficiency.  72% of lawyers are willing to invest in learning AI to stay competitive.  Archie helps bridge this gap by reducing administrative overhead and maximizing billable hours. Contact your account manager to enable Archie in Boost today.  Get started with Archie in Boost today.  6. FamilyPro: Smarter financial discovery for family law firms Available to: Smokeball Prosper+ and Grow users Region: US What’s new? FamilyPro is a new add-on for family law firms, designed to simplify financial data collection and asset division.  Balance sheet intake smart form lets clients provide financial details at their own pace.  An interactive balance sheet makes property division calculations easy.  Share balance sheets with clients for easy collaboration.  Smart form integration (for Illinois firms) streamlines the Supreme Court Financial Affidavit process.  Why it matters? Financial discovery is time-consuming for firms and stressful for clients. With FamilyPro, your firm can save time, enhance collaboration, and simplify asset division. Learn more about FamilyPro and start using it today.  7. TemplateLab: Document automation for perfect documents, every time – without the effort Available to: Grow and Prosper users Regions: US What’s new? Smokeball’s document automation solution has been rebranded as TemplateLab, with four powerful features:  A library of 20,000+ court and agency forms, configured to autofill with matter data from Smokeball  A collection of commonly used letters and motion templates, reducing manual drafting.  Template-building training (free) to help your team get the most out of document automation.  Custom Template Service where legally trained experts create customized templates for your firm ($700 for 5 templates). Why it matters? Manual document drafting is tedious and time-consuming. TemplateLab streamlines the process, ensuring accuracy, efficiency, and consistency—so you can generate perfect legal documents every time – without the effort. Discover TemplateLab and start automating your documents today.    

Managing safe custody records in Smokeball just became more secure and compliant. With our latest updates, you can now edit, delete, and restore safe custody packets and documents—ensuring accuracy while maintaining a complete audit trail. These enhancements minimise errors, strengthen compliance, and align with legal standards like including the Legal Profession Uniform General Rules 2015 - reg 94. What’s new?Edit safe custody packets and documentsModify packet and document details after creation.Add or remove contacts from an existing packet.Include a reason for edits to maintain a clear audit history.All changes are logged for compliance tracking.Delete and restore safe custody packets and documentsRemove incorrect packets or documents when necessary.Validation ensures documents in "held" status cannot be deleted.Restore deleted packets and documents when needed.Option to hide or show deleted items for better record management.New firm reference fieldsIntroduce a custom firm packet reference number.Use alphanumeric identifiers for better alignment with physical records.Display these fields in reports for easy tracking.Improved right-click actionsQuickly edit or delete packets and documents from the right-click menu.Access additional options such as "show deleted" for better visibility.Why this mattersWith these enhancements, you now have greater control over your safe custody records while ensuring compliance with legal standards.Who benefits?Lawyers and firm owners can ensure safe custody records align with physical records, meeting compliance obligations without manual workarounds.Paralegals and administrative staff can correct errors efficiently, reducing audit risks.Firms using custom numbering systems can now incorporate their own packet references for consistency.Getting startedThese updates were rolled out in version 9.6 earlier this month. You don’t need to take any action—your safe custody register will automatically include these new features.For more information or support, visit our help centre or reach out to your Smokeball representative.

Smokeball February Product Update: Smarter workflows and more control  February brings exciting enhancements to Smokeball, making it easier to manage branch offices, streamline legal workflows, and improve communication with clients. Read on to see what’s new. Stay on top of your branch offices Available to: Smokeball Grow and Prosper users Regions: US, AU, UK What’s new? You can now assign matters to a specific branch office, giving you greater visibility into how different locations operate. Our team is actively working on additional branch office features, including enhanced reporting and billing functionalities, which will be released in the coming months. Why it matters? Firms with multiple locations need a structured way to manage cases across offices. This update will help improve your organisation and manage cases more efficiently across different offices. Find out more about how to activate this feature.  Archie enhancements for smarter communication    Regions: US, AU, UK What’s new? You can now:  Search by title: Quickly find the Archie chats you need.  Browse and view other users' chats: Access relevant discussions within a Matter.  Query audio and video files: Get instant call summaries from audio and video files.  Archie in messages: Use AI-powered assistance to refine client communication.  Tasks and events: Ask archie about any upcoming or overdue tasks and events on your matter.  Coming soon: You'll soon be able to create, save, and reuse AI prompts to generate high-quality, consistent responses with Archie prompt library.  Infotrack integration now in Smokeball Boost  Region: US What’s new? InfoTrack is now seamlessly integrated in Smokeball Boost, allowing you to file case-initiating documents, serve process papers, and file service affidavits in a single order—all within Smokeball. Why it matters? This integration simplifies a key litigation workflow, saving time by letting you complete three critical legal steps in just a few minutes. Learn more about InfoTrack in Boost.  Infotrack one-flow conveyancing Region: AU (NSW initially, expanding state by state) What’s new? A new, streamlined InfoTrack workflow inside Smokeball brings every step of your conveyancing journey into one seamless process—from client onboarding to contract execution and property settlement. Why it matters? By eliminating unnecessary steps and improving connectivity between key actions, this update helps property lawyers and conveyancers manage transactions more efficiently. Pro tip: Start exploring this new workflow today in your InfoTrack tab.  Track activities in Smokeball Boost for better timekeeping Regions: US, AU What’s new? Boost now tracks a range of activities automatically, helping you capture more billable hours without manually logging each task. Tracked activities include:  Matter opened  Lead opened  Events  Tasks  Messages  Memos  Intake forms  Why it matters? Law firms lose thousands of dollars annually due to inaccurate or missed time entries. This update automates tracking, ensuring that more billable time is recorded with minimal effort.  

New year, new updates. To kick off 2025, we’ve rolled out major enhancements to help you work smarter and more efficiently. LAWCLERK integration for Smokeball Prosper+  Region: US What’s new? Our exclusive partnership with LAWCLERK enables you to find, hire, and collaborate with qualified contract lawyers directly within Smokeball —eliminating the hassle of searching for external legal support. Why it matters? Firms often face capacity challenges when dealing with overflow work or specialized cases. This integration lets you scale your team instantly without hiring full-time staff, giving you flexibility to hire when you need. Find out more about the benefits of LawClerk and how to set it up.  Intake: Capture information for multiple parties  Region: US, UK, AU What’s new?  Smokeball’s intake forms now allow you to collect the same information from two parties. Why it matters? Previously, client details could be overwritten when an intake form was shared with a second party. This update ensures firms can accurately collect, store, and manage multi-party data without errors. Pro tip: Easily collect and store party details separately with Smokeball’s improved intake forms. Configure multiple parties to fill out the same intake form.  New client portal Regions: US, UK, AU What’s new? We’ve upgraded the client portal to be more user-friendly and secure for your clients, giving them an easy way to track tasks, actions, and billing—all in one place. Why it matters? A centralized, intuitive portal improves a central hub for all things related to their matter including a To-Do list, events, messages, documents and billing. Learn More about the client portal.  Got feedback? Drop us a comment in the section below. We’d love to hear how these updates impact your workflow. Here’s to a productive and successful year ahead!

Be in the driver’s seat with Smokeball’s new features  We’re excited to share our recent product updates to help you start the new year right. Streamline your workflow, improve your productivity, and make your daily tasks easier to manage. From bulk reassignment to direct access to source emails, these new features are all about giving you more control and saving you valuable time. Here’s what’s new:  1. Bulk reassignment of former staff’s work in 1 click Region: US, AU, UK Applies to: Grow and Prosper users  What’s new: If a staff member leaves your firm, you can now quickly (and easily!) reassign cases, leads, tasks, events, and workflows to other team members. Why it matters: This feature minimises disruption and ensures a smooth transition of responsibilities. Good to know: Users won't be impacted while the bulk is processing. However, if you designate a user as former staff, their account will be deactivated and some data loss may occur. Bulk reassignments cannot be changed once executed. Find out more: US | AU | UK  2. Easily locate the originating email for matter files  Regions: US, UK, AU Applies to: Grow and Prosper users What’s new: You can now easily find the originating email where related files were attached. Why it matters: This feature streamlines document review processes, allowing direct access to source emails. Learn more: US | AU | UK  3. Assign documents created in Word 365 to a Smokeball matter Regions: US, AU Applies to: Boost users What’s new: You can now assign a document drafted in Microsoft Word 365 to Smokeball matters without even leaving Word. It’s that easy.  Why it matters: Work without any interruptions with seamless integration between Microsoft Word and Smokeball. Find out how to connect Microsoft Word Online add-in to Smokeball Boost.  4. Free unlimited e-signatures through Infosign Region: US Who can access: Prosper users  What's new: Get free unlimited e-signatures through Infosign.  Why it matters: No more printing or scanning. Plus, you can request an eSignature directly from within Smokeball. This works with both PDFs and Word documents. Learn more about how to create free unlimited e-signatures.  Coming soon1. Two-factor authentication (2FA) mandate coming in May 2025   Regions: US, UK, AU  Tiers: Bill, Boost, Grow and Prosper+  What's new: Users who have 2FA activated are no longer able to disable the service.  Why it matters: In May, we’ll be adding another layer of protection to help you keep your clients’ data safe. As such, we’ll be mandating 2FA for all Smokeball users. Find out more about 2FA. Protect your clients’ data and set up 2FA now:  US  |  AU  |  UK  2. Split billing feature Regions: US, AU, UK Who’s this for: Grow and Prosper users. What’s new: You can now split bills between multiple debtors, track payments, and generate detailed reports on split billing. Why it matters: Family law attorneys often deal with shared costs in cases like divorce or Guardian ad Litem. Smokeball’s split billing makes it easy to divide expenses clearly and stay compliant with court orders, so nothing gets missed.  3. Client portal betaRegions: US, AU, UK Who’s this for: Clients of firms that use the client portal. What’s new: The client portal has been updated to help your clients stay on top of their tasks and enable them to have all their correspondence and documents from your firm in one secure place. Why it matters: The client portal is a secure way for you to exchange files, correspondence and tasks in a central place to ensure nothing is missed. Learn more about the upcoming client portal beta.  4. Partner integrations We’re integrating HubSpot with Smokeball to enable seamless data sync.  You'll soon be able to connect your Smokeball data to Power BI by Microsoft and visualise, analyse and share data insights in your reports. Learn more.  If you’re a Prosper user in the US, you will soon enjoy our LawClerk integration where you can access a network of qualified contract lawyers directly within Smokeball, saving you time and effort.   

As we wrap up 2024, it’s time to celebrate YOU — our Smokeball clients who absolutely crushed it this year. You accomplished millions of tasks, managed a mountain of matters, and sent a mind-blowing number of messages. Along the way, we worked hard to ensure your success with timesaving, productivity-enhancing features. From innovative new AI tools like Archie to seamless integrations like our Microsoft 365 add-ins, Intake Form Builder, and File Manager, this year has been all about empowering you to do your best work. Let’s revisit the highlights together! Our clients achieved some remarkable milestones this year.  2024 in review: Celebrating a year of innovation and productivity Game-changing features that you loved  Archie: Your AI-powered matter assistant   By answering over 180,000 questions around the globe, Archie quickly became a fan favorite, securely woven into your matters to supercharge document and correspondence drafting, streamline document review, and summarize matters in seconds. Why you loved it: Archie starting slashing email writing time by up to 80%, freeing you up to focus on bigger priorities. What’s next: Expect even more Archie enhancements in early 2025—stay tuned!  Boost integration with Microsoft 365 add-ins  Microsoft Outlook 365 add-ins for Boost Organize smarter, not harder. With the Outlook 365 add-in, assigning emails and attachments directly to Smokeball Boost matters became a breeze. Everything is stored in one place, making staying organized so much easier. Microsoft 365 Calendar Sync for Boost You were happy knowing you’d never miss a meeting when we introduced our two-way sync between Outlook and Smokeball Boost. It felt like having a personal assistant to keep your schedule on track. Microsoft Word 365 add-in for Boost Drafting letters got faster! The Microsoft Word add-in allowed you to create professional letters on your firm’s letterhead in seconds and assign documents to Smokeball matters from within Word. With logos and addresses automatically included, you could start writing without fuss.  Intake Form Builder: Powered by Smokeball AI  Creating client intake forms got even simpler — and smarter. With the new drag-and-drop form builder, creating sleek online forms without any coding became a reality. Plus, Smokeball AI allowed you to quickly convert PDFs or documents into user-friendly digital intake forms. Why it mattered: Get the information you need quickly and easily with digital intake forms. Who got it? All Smokeball clients can use this time-saving feature.  File Manager: Streamline your document workflow  For Smokeball Boost users, File Manager made opening, editing, and saving files directly within Smokeball seamless. Why you loved it: It reduced the risk of uploading incorrect files and kept your workflow smooth. Where it works: Available for Windows and iOS.  Looking ahead to 2025  The best part? We’re just getting started. From major upgrades to Archie to even more ways to enhance your productivity, 2025 promises to be another exciting year. Alongside the big innovations, we’ll continue delivering those small but meaningful updates that simplify your daily tasks and keep your firm running smoothly.Thank you for being part of the Smokeball family. Together, we’re making legal work easier, smarter, and more impactful every single day. Here’s to another amazing year ahead! What was your favorite feature this year? Let us know in the comments below — we’d love to hear from you!  

November product round-up This month, we're excited to bring you new updates designed to streamline your workflow, improve productivity, and make your daily tasks easier to manage. From enhanced document management to seamless calendar syncing and email integration, these features are all about giving you more control and saving you valuable time. Here’s what’s new:   Smokeball Boost updates   1. Letter automation  Regions: US, UK, AU Tier: Boost What’s new: Smokeball now offers a Word add-in that allows you to use the Create Letter function to draft letters on a letterhead template. Why it matters: Automate the creation of professional letters featuring your firm logo, address and recipient details, saving time on manual formatting. With this feature, your firm's logo and address will automatically appear on letterhead for a more polished look.  Learn how to create letters in Smokeball.  Connect the Word Online add-in to Smokeball: AU  |  US Create a letter in Smokeball Boost  AU  |  US  2.  File Manager   Regions: US, AU Tier: Boost What's new: File Manager allows Smokeball Boost users to open, edit, and save files directly within Smokeball Boost - streamlining document management. It’s available for Windows and IOS users. Why it matters: File manager makes working with your files simpler. This update reduces the risk of uploading incorrect files. Get started with File Manager: US  |  AU  3. New documents UI   Regions: US, UK, AU Tier: Boost What’s new: The Documents tab in Boost has a new look, featuring a streamlined action bar with options to preview, download, bookmark and share links. Be sure to download and install File Manager so you can open, edit and save files directly from within Smokeball. Why it matters: The new documents UI and File Manager make managing and editing your documents simpler and faster.   4. Outlook 365 integration  Regions: US, AU Tier: Boost What's new: Smokeball now integrates with Outlook 365, allowing you to assign emails directly to matters from within Outlook.Why it matters:  This integration saves you time by allowing seamless storage of emails and files without needing to switch between Smokeball and Outlook 365. You can assign emails and attachments to relevant matters from within Outlook, ensuring your matter records stay up to date. By linking your emails to the relevant matters, you reduce the risk of duplicate data entry and improve overall workflow efficiency.   Find out how to integrate Smokeball with Outlook 365.    5. Outlook 365 calendar sync  Regions: US, AU Tier: Boost What's new: Connect your Outlook 365 calendar with Smokeball boost for two-way sync of calendar entries. Why it matters: Two-way sync means reduced risk of missing an important date or deadline. Connect your Outlook 365 Calendar. General Updates  1. Two factor authentication (2FA)  Regions: US, UK, AU Tiers: Bill, Boost, Grow and Prosper+ What's new:  Once activated, users will not be able to disable 2FA.Why it matters: In 2025, we’ll be mandating 2FA for all Smokeball users. This feature is essential for helping firms keep clients’ data safe.  Protect your clients’ data and set up 2FA now:  US  |  AU  |  UK  Web Updates  1. New matter creation UI  Regions: US, UK, AU Tiers: Bill, Boost, Grow and Prosper+ What's new: We’re changing the experience of creating a new matter in browser (web) from a form with multiple accordion sections to a 5-step process with less fields to complete. Why it matters: Quickly create new matters wherever you are with our new browser-based interface. The streamlined process ensures that you can capture essential matter details in minutes and add more information later.   Learn how to create matters in 5 steps.  These new features are part of our ongoing efforts to make your workflow more efficient and seamless. We hope you’re as excited about these new features as we are!  2. Bulk trust deposits  Regions: US, UK, AU Tiers: Bill, Boost, Grow and Prosper+ What's new: This new feature enables browser users to easily split a single payment from a client and distribute it across multiple matters for that client.  Why it matters: This streamlines trust payment allocations for a client with multiple matters.   Learn how to allocate bulk payments:  US  |  AU  |  UK  2. Staff targets  Regions: US, UK, AU What's new: Track staff progress and performance and easily manage staff capacity with the ability to set staff targets. Why it matters: Manage your staff’s capacity and workload in one easy place. Step 1 Step 2 Learn how to set up staff targets.  

6 updates to Smokeball Boost  We supercharged Smokeball Boost and we’re excited for you to try out the new features that will help your firm run more smoothly and efficiently! Here’s what you can look forward to:  1. Outlook 365 add-in 📧Save time by directly assigning emails or attachments to a Smokeball Matter. With everything stored in one spot, staying organized has never been easier.  2. Microsoft 365 calendar sync 📅Keep track of every appointment by syncing your Microsoft 365 calendar with Smokeball. With two-way sync between Outlook and Smokeball, you’ll always be on top of your schedule.  3. Word add-in Install the Microsoft 365 Word add-in to use the new Create Letter function and draft letters on a standard letterhead. If your firm settings include a logo, it will automatically appear in the letterhead along with your firm’s address, so you can start drafting in seconds.  4. File manager 📁Managing files just got a whole lot smoother. With File Manager, you can access, edit, and sync file changes directly within Smokeball Boost. No more downloading or re-uploading! File Manager is available on both Windows and iOS. Ready to set it up? Find support articles here: US   |   AU   |   UK   5. New documents layoutThe documents section in Smokeball Boost just got a fresh new look! With an intuitive pop-over menu, managing files is now quicker and simpler.  6. New matter creation experienceStarting a new matter is now a breeze! The updated experience divides matter creation into five easy steps, helping you get up and running from anywhere in minutes.  Why does this matter? From managing files and emails to keeping tabs on your calendar, these are essential tasks for every law firm. With these new features, staying organized in Smokeball Boost will be easier than ever.  Who gets it? All these updates are available to Smokeball Boost users via their web browser. Some features may require a Microsoft 365 account.  Hope you enjoy these updates as much as we enjoyed building them! 🎉 Let’s get boosting! 

Updates to Native Desktop App  Back in August, we made some changes to the Smokeball native desktop app to boost performance.  Based on user feedback, we’ve implemented additional improvements and introduced new features.  What’s changed  Matter list and contact list pagination:  Users can now choose to view 50, 100, or 200 matters in a matter list before pagination occurs. This change benefits firms that prefer to scroll through more matters per page. The feature will be gradually rolled out to users over the coming weeks.  Improvements to search logic:  We’ve enhanced the search logic to allow partial matches for internal matter reference numbers, making it easier to find relevant matters.    Automated signatures and firm logos:  Users can now upload their firm’s logo or staff signatures to be used as automation fields within Word or PDF document templates, making it easier to create templates without the use of ‘if-then’ statements.        Workflow trigger: Automatically trigger a workflow when transitioning a matter from one stage to another.  A new checkbox in stage set configuration allows workflows to be automatically displayed when a stage transition occurs. This eliminates the need to manually trigger workflow prompts and enables users to create stage-specific workflows.    Task priorities:  Tasks can now be categorized by priority, including: Urgent, High, Medium, Low, No Priority.  These priorities will appear next to the task name wherever tasks are displayed, including the task list, tasks tab in a matter, daily digest email, and widget.    New file browsing experience:  Instead of viewing files in the document pane of Smokeball there’s now a pop out button (see below)  which triggers a new window to pop out, allowing users to manage their folders and files easier in a larger full screen.        Kanban board widget: This new widget helps users visualize their matters grouped by matter stage. Additional filters include staff member tags or roles, giving a clearer overview of team progress.    Assigned Matters widget:  This widget helps users see how many matters a staff member is involved in. It offers two views: a numbers view that shows how many matters and leads are assigned to a staff member, and a list view with a clickable list of matters.    Improved online publishing feature:  Users can now upload files directly from a matter to frequently visited websites (such as court form submission sites) quickly and easily. This feature removes the need to save files locally before uploading them. It supports uploading both single and multiple files at once.   Why does it matter? These enhancements are designed to streamline your team's Smokeball workflow, helping you complete daily tasks more efficiently.  Who gets it? These updates are available to users of Smokeball's native desktop app version 9.3 or higher. Be sure to update to access these new features. 

AI to make intake faster and more accurate  Online intake forms have transformed the way firms get vital information from prospects and clients quickly and easily - no more emailing files or interpreting handwritten forms.  Back in July, we made building intake forms easier and quicker with the help of Smokeball AI.  Now we’re taking it a step further with a brand new autofill feature (currently in BETA).  What is it?With Smokeball AI, the intake process is now even smoother with the introduction of our Autofill Assistant. This feature offers two powerful ways to streamline information exchange between you and your clients.   Autofill Assistant for Your Clients  A simple toggle will allow your clients to upload relevant documents for Smokeball AI to scan and automatically pre-populate their intake form with relevant information.  Clients just need to review the form, confirm the prefilled details, and fill in any missing information     Autofill Assistant with Archie The Autofill Assistant streamlines the process for firms using Archie by allowing you to send partially populated forms to clients, significantly reducing manual data entry. This feature ensures that clients don’t have to provide information that you already possess.  Simply navigate to the client's matter, click intake then share form then select internal use.  In the window, select the form you’d like to share and activate the Autofill with Archie toggle.     Why does it matter? These enhancements will significantly reduce the time it takes for your clients to provide the information you need, speeding up the intake process so you can get to work sooner.  Who gets it? Autofill Assistant for clients is available with the LeadPro and MatterFlow add-ons or on Prosper+ plan. Autofill Assistant with Archie is available to firms with Archie enabled and have LeadPro and MatterFlow add-ons or on the Prosper+ plan. 

September Product Round-Up for Grow & Prosper+  We’re excited to share September’s updates for Grow and Prosper+. These new features are all about helping you work efficiently, improve your productivity and streamline your workflows.    1. Tag emails with Smokeball in Outlook   Region: Global What’s new: You can now see a dedicated "Smokeball" category when tagging emails in Outlook to a Smokeball matter. This feature is enabled by default but can be disabled in the settings. Why it matters: This feature helps you quickly identify which emails have been assigned to Smokeball matters. By utilizing this tagging option, at a glance, you’ll easily be able to see which emails have yet to be assigned – making email management a breeze.    How it works: When composing or reviewing emails in Outlook, assign an email to a Smokeball matter. This will add the "Smokeball" category tag to that email, making it easier to identify later. If you prefer not to use this feature, it can be turned off in the settings under e-mail Preferences. Learn more: Discover how to identify emails in Outlook assigned to a matter.    2. Easily know your billed and unbilled time    Region: Global What’s new: Performance reporting has become much easier and more accurate. You’re now able to view the hours you’re billing against the actual hours worked on the job. Why it matters: By splitting out time worked versus time billed you can now accurately report on staff productivity and client billing. It helps streamline financial reporting and performance analysis for law firms. How it works: In the time recording interface, you’ll now see two fields: one for “Working Hours" and one for “Billing Hours”. Enter the time spent in the appropriate fields, and the system will automatically split them into reports, allowing for better tracking and billing. Learn more: More details coming soon on the Support Hub.   3. Create file notes in a template  Region: Australia and UKWhat’s new: File notes are now created in a pre-populated template with a simple click. When you create a file note after a client meeting, the date, time, file number, and matter details are automatically filled in, leaving you to simply input your notes. Why it matters: This update saves time by eliminating repetitive manual data entry, allowing lawyers to quickly document meeting outcomes or case progress. It improves accuracy and keeps all relevant information organized, contributing to a more efficient workflow. How it works: In the action bar click New Document and select file note.  A template will open with the date, time, and matter details prepopulated. All you need to do is add your notes. Once saved, the file note is automatically stored in the All Documents section. Learn more: Find out how to create a file note.  4. Add an intake form link to a precedent template   Region: Global Who’s it for?: Grow (with LeadPro and/or MatterFlow add-ons), all Prosper+ clientsWhat’s new: Firms can now link an intake form directly to a template, removing the extra steps of manually adding intake links to generated documents. Why it matters: This feature reduces the manual workload when generating documents that require an intake form link. It allows firms to automate the process, reducing errors and speeding up document preparation, ultimately leading to more efficient client onboarding and case management. How it works: When setting up a document, you can now attach an intake link directly to the template. This eliminates the need for post-generation edits and ensures the form is ready when the document is created. Simply choose the appropriate template, and the intake form link will be pre-included. Learn more:  Find out how to add an intake form link to a template.    We’re here to help  We hope these updates help improve your workflow, and we look forward to delivering more enhancements next month! If you need assistance, feel free to reach out to our support team.   At Smokeball, we continuously work to make Grow and Prosper+ the productivity powerhouse for law firms. These updates were designed to increase efficiency, improve accuracy, and reduce manual work in daily tasks. By streamlining tasks like email management, time tracking, and document creation, your team can focus more on client work and less on administrative tasks.           

What is it? We've made significant updates to the user interface in our native desktop app to boost performance and enhance your experience. While these changes might require some adjustments to your workflow, they are designed to improve Smokeball’s speed and reliability, making it easier for you to access and organize information efficiently. Here’s what’s changed: Contact and Matter Lists: Contact and Matter lists are now paginated, displaying 50 items at a time, instead of one long continuous list.  No More Grouping: Grouping has been replaced with filters to refine your data faster.  Exporting Matter Lists: Exporting a matter list is now only possible via a report.  Connecting Related Matters: A new feature that allows you to toggle between a single client’s multiple matters easily.  NEW: Link related matters to quickly switch context. Find out more  Why does it matter? These changes are aimed at improving platform performance (e.g., moving to paginated lists) and making it easier for you to find, sort, and view your data, ultimately enhancing your productivity.  Who gets it? These updates apply to all Grow and Prosper+ users of our Native Desktop App.

We’re excited to announce a new feature that enhances your client intake process: the ability to book appointments directly through your custom intake forms. This update is now live on the Smokeball platform, and it’s designed to save you and your clients valuable time. What is it?You can now add an Appointment component to your custom intake forms, allowing clients to schedule appointments with specific staff members at pre-designated times. This feature not only helps prevent double bookings but also ensures that all scheduled appointments sync seamlessly with your staff members' Smokeball calendars for easy tracking.  Why does it matter?Time is one of your most valuable resources, and even the simple act of scheduling an appointment can be time-consuming. With this new feature, both you and your clients can quickly and easily find a mutually convenient time, reducing the back-and-forth typically involved in scheduling.  How does it work?Integrating the Appointment component into your custom intake form is simple. When building or modifying a custom intake form, just drag and drop the Appointment component into place.  Here’s some of the things you can do with the component: Select staff members clients can book to see  Set the booking duration  Set a ‘buffer time’ before and after the meetings  Set a minimum notice period so clients can’t book meetings with less than the set time  Select days and hours available for booking  Set the time zone  Select the type of meeting (in person or telephone)  Once a client books an appointment, it automatically syncs to your Smokeball calendar, making it easy to keep track of your schedule. Who gets it?The Appointment component is available to firms using LeadPro or MatterFlow add-ons, or with Prosper. Start using this feature today to enhance your client intake process and make scheduling more efficient for everyone involved. 

What is it?A smart way to create client intake forms in seconds, saving you time and hassle. Smokeball AI will convert existing PDF or documents into a user-friendly digital form. You can also generate new area of law specific forms from scratch in just a few clicks! Why does it matter?With more cases than ever, paperwork can slow you down. Smokeball AI whips up custom forms fast, letting you focus on what matters: your clients. How does it work?Head to the intake section in Smokeball Choose to upload or create a new form Let AI do its thing Review and share with clients via email, our secure client portal, messages or embedded on your site  Details your clients share are linked back to your records in SmokeballThat's it! Who gets it?All Smokeball clients can harness the power of AI-boosted intake. Want to know more?Dive deeper into Intake boosted by Smokeball AI in our support hub. Or simply drop a reply below with any questions or feedback. We're here to help you run your best firm! 

What is it? Meet Archie, your AI-powered matter assistant seamlessly integrated into Smokeball. It's like having everything you and your team know about your matter at your fingertips, ready share a summary, answer questions, and draft correspondence in seconds.Why does it matter? Staying on top of every detail takes time and is always better with a second pair of eyes. Archie steps in to streamline your matter management, freeing you up to focus on high-value tasks and the outcomes your client has hired you to achieve.How does it work?Open any matter in Smokeball Click on Archie to activate your AI assistant Ask Archie to summarize the matter, answer specific questions, or draft an email Review Archie's output, which includes source links for context Use Archie's document analysis to compare files or extract key insightsIt's that simple!Who gets it? Archie is available as an add-on to Grow and Prosper+ subscriptions.Want to know more? Dive deeper into Archie's capabilities in our support hub. Or simply drop a reply below with any questions or feedback. We're here to help you run your best firm with AI-powered assistance!

What is it?Smokeball AI is a suite of powerful AI tools integrated into familiar features you already know and love. In this first release, you can now experience:Archie - the hero of Smokeball AI is available as an add-on for Grow and Prosper+ clients. This AI-powered matter assistant enhances matter productivity by answering queries and drafting correspondence and legal documents in real time. For example, Archie can draft an email response to a document from the other party highlighting specific challenges or scenarios. Intake - Now powered by Smokeball AI, this tool helps you build intake forms in moments so you can get the information you need more efficiently. Communicate - Now powered by Smokeball AI, you can get an instant summary of correspondence with clients and between staff. Get up to speed with any case in seconds. Why does it matter?Generative AI will revolutionize the legal profession. Smokeball AI helps you securely and easily adopt AI and embrace its benefits. By using these integrated tools, you can quickly gather information to help you get started on matters faster, get up to speed with any case in seconds, get answers to matter queries, draft correspondence, and create custom intake forms.By automating routine tasks and providing intelligent insights, Smokeball AI allows you to focus on high-value work and firm profitability. How does it work?Smokeball AI is seamlessly and securely integrated into the Smokeball platform. No third party integrations or changes to your existing workflows required! The AI tools are sitting right in Smokeball where you need them. Who gets it?Smokeball AI can be found throughout Grow and Prosper+ for clients with LeadPro and MatterFlow. Archie is available as an add-on and can be easily requested via the orange Archie button in product, or by contacting your Client Services Manager. 

Firms are managing more matters than we've ever seen before. With that comes the challenge of getting back up to speed as you dive into the next matter on your list. Smokeball AI is here to help, producing a quick summary of your client conversations and lists next steps. It will save you time trying to reconstruct the conversation so you can get to helping your clients. Here's How It Works Locate the Conversation: Jump into your matter and locate the conversation you would like to see a summary of in your Messages tab. Click “Summarize this conversation” Watch the magic happen: Smokeball AI will then securely and privately review the conversation and produce a summary to help you get up to speed. That's it.Private and SecureWe've built the Smokeball AI integration in-house with your and your clients' privacy in mind. Unlike other off-the-shelf products, your data will never be used to train other models and cannot leak.For Your Eyes OnlySummaries are only visible to staff who can access the messages you're summarizing. Your client won't see these summaries, allowing you to decide what to do next and how to communicate it.That's all there is to this update. Stay tuned for more updates on how we're integrating AI smartly and securely into Smokeball.Read more about this integration in our support hub. Sign in and click reply below if you have questions, feedback, or ideas. We're here to help and learn how to improve this to make it as useful as possible for you and your firm.

I’m excited to introduce our latest update to our Intake tools. An effortless form builder that’s designed to streamline client onboarding. With an easy drag-and-drop form builder, smart conditional logic, direct lead intake, and the ability to duplicate and customize, gathering client information has never been easier.  Easy and intuitive form builder A straightforward, drag-and-drop form builder that anyone can use. No more fuss or complications when creating forms to gather client information. Smart conditional logic Forms now ask only what’s necessary, adjusting based on previous answers. This means less work for your clients and more relevant information for you. Direct intake from leads Ready to take someone on straight away? You can now send matter intake forms straight to potential clients. Just look them up in your Leads records and start getting details for your matter straight away. Just click Share Form to get started.  Duplicate and customize Save time by copying any existing form, whether your own or Smokeball's, then tweak it to fit your needs. No need to start from scratch every time.  Can you repeat the question? Use grouped fields when you need answers to the same questions multiple times for family members, property or anything else. Your client just clicks “add” to share as much or as little as needed.  Everything’s connectedAs always, our goal is to keep the information flowing so you can get your matters going. Data goes right into Smokeball, the moment it’s entered into a form, letting you take action right away. If you send a form to a contact that has details on record already, then that information will be pre-filled for them in the form. Questions or feedback? Click ‘Reply’ below and ask or share what’s on your mind. You can also check out our detailed guides on all things intake or go through it step by step by with an on demand course in the Smokeball Academy. 

We’re back with another recap of Smokeball feature updates! Read and watch below to see a recap of  big features, as well as some smaller enhancements that you really shouldn’t miss out on.We’re introducing rate sets, accelerating document storage, providing instant firm insights, and refining our intake processes. Keep scrolling for links to help documents, guides and a place where you can reply with feedback or follow up questions!  Smart Rate Sets: Effortlessly customize and manage billing rates across your firm for precise, flexible charging. Simplify rate adjustments and schedule changes with a few clicks, enhancing efficiency and accuracy. Learn how to charge more in less time. Save (Almost) Anything To Smokeball: Effortlessly save documents, webpages, or images directly to your matters, eliminating the need for double handling. This minor tweak to your Print settings can lead to major time savings. Instant Firm Insights: As a firm owner, get instant insights into your firm's performance with our updated dashboard. Access real-time data on financials and case progress, empowering you to make quick, informed decisions. Keep your firm on the path to success and learn more about Firm Insights Reporting. Improvements to Intake: We now have more than 1600 tailored forms built in LeadPro and MatterFlow to help your firm with lead and matter intake. See the seamless transition from contact to case in our latest update. Get started with intake in our starter guide.Last but not least, stay tuned for a deep dive into our upcoming intake releases! Share Your Feedback and Ask Questions BelowYour input is crucial to our continuous improvement. We're eager to hear how these new features enhance your Smokeball experience and welcome any questions you might have. Share your thoughts and ask questions in the comments below; let's make the most of these exciting updates together.

We're thrilled to share three new features: revolutionary lead and matter intake, plus Smokeball’s cloud-based companion app. These have been some of our most highly requested features, and we’re excited that they’ll help you work faster, reduce errors, deliver a better client experience, and bring in more business.Watch the video to see them in action and read below for all the details.    LeadPro: These branded client intake forms embed on your website and socials to help you seamlessly capture and review new leads. Watch how to customize these forms and learn more here.   MatterFlow: With these practice area-specific matter forms, you’ll get the client information you need faster and automatically synced to the matter in Smokeball. Discover how and learn more about this powerful feature.  Cloud-based Companion App: Our billing app has had a refresh and now includes tons more information so you can keep your matters moving from any place, on any device. See how and log in now.  Share your feedback and ask questions below We hope these updates bring even more value to your Smokeball experience, and we’d love your feedback! Please drop any thoughts or questions in the comments below. 

We're back with some handy new updates that we've been working on. We've added a bunch of new features that we think you're going to like. Watch the video to see some of the highlights in action or keep scrolling to get all the details.  Notification Centre: Our new Notification Centre, found at the top-right corner of your Smokeball desktop app, is here to keep you in the loop. You'll easily see what's new and what needs your attention. Check it out in the video and read more about it here.Third-Party File Sharing: Sharing documents with clients just got a whole lot easier. With our updated Communicate feature, your clients will always have the latest versions of shared documents. See it in action and learn more here.Zapier Integration: We're happy to announce our integration with Zapier, a tool that connects Smokeball to a wide array of apps. Automate tasks and boost your productivity. Discover more and learn more here.Rate Sets for Staff: Our new Rate Sets feature makes managing firm rates a breeze. You can easily organize and attach staff rates to matters, and set dates for rate set updates. Learn more here.Out of Office Message in Communicate: Our new Out of Office feature in Smokeball Settings lets your clients and staff know when you're not available. Learn more here.InfoTrack Process Serving (Australia Only): Our InfoTrack integration now supports Process Serving. Access it from the matter tab or by right-clicking on a document. If you have CourtSync enabled, Process Serving will be available under the Litigation Services menu. Learn more here.Share your feedback and get help belowWe've designed these updates with you in mind, and we hope they make your Smokeball experience even better. Feel free to share your thoughts and ask questions in the comments below.