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October product update

Spend less time on the admin that repeats across your emails, matters, and Intake forms – with more of your classic Outlook add-in features in new Out...

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Matter Management
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17 hours ago

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HumaSmokeball Team

published in Behind the Scenes at Smokeball

Smokeball Behind the Scenes: Lunch & Learn with the Illinois Prison Project

Smokeball Behind the Scenes: Lunch & Learn with the Illinois Prison Project

November is a month where we in the US have gratitude and community on our minds as we reflect on the changing of the seasons and plan on spending time with family and friends around warm food and festive beverages. And while we know most of our atto

00

MSINDCRegular

asked in General Q&A

How to Make Pleadings Open Using Pleading Paper

I used Archie to draft a simple motion. (Thanks, Archie!) I then asked it to create the motion (which Smokeball oddly refers to as a “form”) from the Archie draft. He was happy to do so! Great. But he did so using letterhead rather than pleading

714

ChuckRegular

asked in Integrations & Extensions

New Outlook / Smokeball Add-In pros and cons

There are a couple of old threads about the “New Outlook” and Smokeball, but since they have old information and some refer to very specific issues, I decided to start a new one. This is to help myself and perhaps others navigate the differences bet

27616

michellejohnsonContributor

asked in General Q&A

Problems assigning an Outlook calendar event to a matter?

We are having trouble seeing tagged Outlook matters in the Events tab. I can only see events that I personally tag - I cannot see events that colleagues are tagging.

91

adelehSmokeball Team

October product update

October product updateNews

Spend less time on the admin that repeats across your emails, matters, and Intake forms – with more of your classic Outlook add-in features in new Outlook, matter access controls in the web app, automatic form reminders and more. Read on to see what’

261

JoJoJoContributor

asked in General Q&A

Is there anyway that when a Message is received back into Smokeball that can also be sent by email? I receive too many notifications in a day and am missing messages

141

KatyContributor

asked in General Q&A

I have a couple of questions for which I’ve not been able to find answers.Is there a way to write off an invoice itself? We have a few clients who are just never going to pay what they owe and the attorneys don’t want to pursue it anymore. I don’t wa

6455

FunkytownFrequent Scribe

asked in General Q&A

For the past few days, I’ve had trouble with the “Combine PDF” feature...it stalls and fails to complete when combining 7 image files with a table of contents and page numbering. Anyone run into this?

822

VRoseContributor

asked in General Q&A

Safe Custody register (records of documents registered on Contacts, not for Matters)

I found the following article while looking for something else: https://support.smokeball.com/hc/en-au/articles/6112048755735-Using-the-Safe-Custody-register This is a really interesting feature. Is it available only for Australia? If so, is there a

1408

ThereseSmokeball Team

posted in US Updates & News

Using Adversarial matters? Update to Smokeball 10.1.5 by November 13

We're updating the Adversarial matter type in Smokeball with new, improved layouts. After November 13, 2026, we'll update existing Adversarial matters to use them. None of your data will change, and your matter information stays on the matter.What yo

100

MSINDCRegular

asked in General Q&A

How to Make Pleadings Open Using Pleading Paper

I used Archie to draft a simple motion. (Thanks, Archie!) I then asked it to create the motion (which Smokeball oddly refers to as a “form”) from the Archie draft. He was happy to do so! Great. But he did so using letterhead rather than pleading

714

michellejohnsonContributor

asked in General Q&A

Problems assigning an Outlook calendar event to a matter?

We are having trouble seeing tagged Outlook matters in the Events tab. I can only see events that I personally tag - I cannot see events that colleagues are tagging.

91

JoJoJoContributor

asked in General Q&A

Is there anyway that when a Message is received back into Smokeball that can also be sent by email? I receive too many notifications in a day and am missing messages

141

KatyContributor

asked in General Q&A

I have a couple of questions for which I’ve not been able to find answers.Is there a way to write off an invoice itself? We have a few clients who are just never going to pay what they owe and the attorneys don’t want to pursue it anymore. I don’t wa

6455

FunkytownFrequent Scribe

asked in General Q&A

For the past few days, I’ve had trouble with the “Combine PDF” feature...it stalls and fails to complete when combining 7 image files with a table of contents and page numbering. Anyone run into this?

822

VRoseContributor

asked in General Q&A

Safe Custody register (records of documents registered on Contacts, not for Matters)

I found the following article while looking for something else: https://support.smokeball.com/hc/en-au/articles/6112048755735-Using-the-Safe-Custody-register This is a really interesting feature. Is it available only for Australia? If so, is there a

1408

AllisonContributor

asked in General Q&A

Safe Custody register

Is there a way that you can print a copy of the deed register so the client can sign if they collect all documents .

241

Sam KingSmokeball Team

asked in General Q&A

Preventing duplicate contact creation and cleaning up duplicate contacts

Do you find it too easy to create duplicate contacts in Smokeball? Are you struggling to identify duplicates or find yourself putting the wrong contacts onto your Matters or Invoices because there are too many “versions” of the same contact? We want

28514

NickAtSmokeballSmokeball Team

asked in General Q&A

Help us choose a capitalisation standard for the web app

Hi everyone,You may have noticed that labels in the Smokeball web app are sometimes capitalised inconsistently. Some buttons and menu items use title case ("Edit Matter Details"), while others use sentence case ("Edit matter details").In the interest

420

Sam KingSmokeball Team

asked in Run your best firm

New year, fresh start: automatically reset your matter number or internal reference in the new year

Tired of manually resetting your matter numbers/internal references every January? You don't have to anymore!You can now set the Auto-counter component of your matter numbering system to restart at 1 automatically at the start of each new calendar ye

602

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