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Move time entries to another matter

SB support tells me I can’t move time entries in bulk to another matter - has anyone else had this issue. I have to go into every entry and change the matter number. I have $15k of time to move. 😥

804

M

21 hours ago

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Cheri BardinContributor

Legal Learning

Viewing preferences and searchability

It would be great if Messages, Memos and Tasks would appear in a chronological order when looking at the history of the file. We uses all of those features, yet if it is not included in the All Files, it is impossible to see a chronological history o

273

Integrations & Extensions

2 days ago

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ChuckRegular

New Outlook / Smokeball Add-In pros and cons

There are a couple of old threads about the “New Outlook” and Smokeball, but since they have old information and some refer to very specific issues, I decided to start a new one. This is to help myself and perhaps others navigate the differences bet

20814

8 days ago

KerrilHContributor

How do we locate our client success manager

Is there a quick way to find details for your individual client success manager

150

8 days ago

Travis PierceContributor

can we see who voided an invoice?

As per subject line, can we see who voided an invoice? I see who and when it was finalized and when voided but trying to figure out who did it...

332

9 days ago

Integrations & Extensions

Kevin-Intertidal-TechContributor

Intertidal Tech is sponsoring Spark US. Come and hear a Smokeball agent take a call.

Hi all. Kevin Stone here from Intertidal Tech. Some of you will know us as Family Law Voice, the voice AI integration in the Smokeball Marketplace. Same team, same integration, new name, and we now work with estate planning, probate and personal inju

180

11 days ago

Integrations & Extensions

JKiblerSmokeball Genius

Power BI SB Connector Notes

The 9.4 changelog included a very small snippet about the creation of a Power BI connector for SB: Version 9.4 Release Notes – Smokeball Support Hub, The information available (Power BI Integration – Smokeball Support Hub) is minimally focused on est

2196

Australian Updates & News

14 days ago

JasmineSmokeball Team

Legal Content Update September 2026: New Body Corporate Levy Recovery and Protection & Care matter types, Form updates and More

Welcome to the September 2026 Legal Content update! This month we released two new Protection and Care matter types for WA, a new Body Corporate Levy Recovery matter type under QLD Litigation, and rolled out a number of matter and form improvements

430

15 days ago

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gorvalpartnersContributor

how to close multiple leads at a time

is there an option to close multiple leads at a time, i do not use the in built form or intake but manually add leads into the file and via zapier. Is there a way to select a bulk action to close the leads rather that 1 by 1.

141

16 days ago

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BrigbyContributor

Move time entries to another matter

SB support tells me I can’t move time entries in bulk to another matter - has anyone else had this issue. I have to go into every entry and change the matter number. I have $15k of time to move. 😥

804

KerrilHContributor

How do we locate our client success manager

Is there a quick way to find details for your individual client success manager

150

8 days ago

Travis PierceContributor

can we see who voided an invoice?

As per subject line, can we see who voided an invoice? I see who and when it was finalized and when voided but trying to figure out who did it...

332

9 days ago

G

gorvalpartnersContributor

how to close multiple leads at a time

is there an option to close multiple leads at a time, i do not use the in built form or intake but manually add leads into the file and via zapier. Is there a way to select a bulk action to close the leads rather that 1 by 1.

141

16 days ago

jmcgrawlawContributor

Starting

I have tried to begin using Smokeball but got frustrated several weeks ago. I came back today and found it even more difficult than I did in the spring. How can I learn how to use it?

673

17 days ago

L

LizHContributor

Invoicing - Voiding a final invoice and creating a new one

I created a final invoice for 1/1/26-6/1/26. It remains unpaid. Am I able to void and create a new invoice from 1/1/26-current?

301

Jen MaGeeContributor

Is there a way to send out an email to all of the clients that are managed by one case manager?

422

18 days ago

M

Monica K.Contributor

Viewing and converting emails in SB - with the attachments?

I am in SB looking at a mess of emails imported from a thumb drive provided by client. Many have attachments, but I cannot view the attachments unless I click on each email. Is there a way attachments can be shown under the email? I was thought ma

412

sbascheContributor

Billing an email or document after the fact

Is there a way to bill for emails sent after the fact? I have a bunch of emails in a matter that I forgot to assign to Smokeball and did a bulk assignment from Outlook. Is there any way to bill for those emails at this point? Similar question for Wo

422

S

20 days ago

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willohtreeContributor