General Q&A

how to totally get rid of “deleted” files or clear them out??  when you are in a Matter and you search on open, or closed, or deleted, can you remove all the “deleted” so we don’t see them our put them into a folder?

I dont know if there is a feature for this already but when I assign someone a task I have no way of knowing if it has been completed or not unless I go into the file to check - is there a way I can be notified once that person marks the task as completed?

Many of my payments in Smokeball payments are not linked to a matter. How do I link the payments to a matter so that it is applied correctly?

We have different hourly rates for different corporate clients.  Is there a way to set up our own billing types so we can configure matters using that set of rates?  For example… Instead of Fixed Fee or Contingency, we would use a Billing Type of DCE Liquor so that all billing on that file would be at the specific negotiated hourly rate with them?  Then, another case, we could chose Star Service so their, different, hourly rates are applied?

I see that you can automatically surcharge time and fees, and time fees and expenses, but is there a way to automatically surcharge expenses only?

Is there a way that when a workflow is updated, it will update in the cases that workflow has already been applied to?  We are restructuring our workflow and have over 300 cases with prior workflows.

Hi, We are exploring options for payment plans for some clients. Previously when we had Leap we used RapidPay payment plans, and I am wondering if Smokeball has something simialr - Ie. a plan that is set up (similar to Afterpay) to deduct payments from a clients account in regular increments. 

Is there a way for Smokeball to automatically insert templates into a matter after an automated precedent has been selected?  Trying to have smokeball automatically insert my 3 client intake docs into all of my files under one precendent. 

Since installing the Smokeball bar in Word, our client has been getting this error when saving documents.I made some adjustments, renaming and moving that template and updating 365 apps so it recreated the file with default permissions.  I created a few more test documents and saved them without it popping back up, but I want to future proof against this issue.  Has anyone else run into this, and is there more that needs to be done, or is this just a permissions issue with the Word templates on a new Smokeball setup?Thanks

Can I send an SMS to a client without activating the client portal? Very confusing for clients when just sending them a SMS reminder about their appointment.

Does anyone have SSO? This was a feature SB has said is available and from the start of being a customer, I have wanted to get SSO. Not once was it ever advertised for an “add-on” fee. But now that I’m doing it, they want an ANNUAL fee of $800. Absurd.

There is an ability to slide the documents window to make it larger, there is a narrow range in which the slider icon appears and using a trackpad makes it difficult. Does that make sense? When I'm trying to enlarge my view of the documents I have a difficult time. Grabbing the spot that allows me to drag the document window up or down is really hard.There is also a feature that is intended to expand the documents to a full separate window, but it doesn’t work. When I click it, the documents disappear and that section is replaced with “Show file View”, but I can’t see the documents any longer  

Folks:I prefer to avoid using my mouse because it is much more efficient to use the keyboard.  But there are many people who don’t use a mouse because they cannot.  They may have muscle control issues; lost arms, hands, or fingers; and so on.  Web and software accessibility guidelines (like WCAG) all require that all functionality should be available from a keyboard without having to use a mouse.  The ADA requires that websites be accessible to people with disabilities.For all these reasons, I am surprised that Smokeball requires the use of a mouse for almost every activity.This is true even when browsing files.  If I go to a Documents folder in the File Explorer, I cannot do anything with any file or folder without first using the mouse to click in the window.  And I can’t just click anywhere in the window; I have to click on one of the files or folders in the window.  If I click on something, I can use the keyboard to move up or down to get to the folder I want, and I can use the ret

Hello How do you change a matters case stage for a personal injury case Ex. treatment to record collection to demand to settlement stage Thank you Dan 

Hi there,We are currently in our first month of using Smokeball and I’m yet to do an invoice run.  We currently do this once a month. I would like to be able to edit a Matter so that when I invoice the client (company) that it also addresses the invoice to the contact person (client contact person). As far as I can see I have do this manually each time I run a draft invoice.Our company cards do not include an email address and the email address sits with the contact person at the clients business.  I’m trying to avoid having to do this each time we invoice and have this set up on the Matter.Thank you in anticipation of someone being able to assist me :)Regards, Michelle

I have a lot of not time sensitive overdue tasks… and i would like to find a specific task by searching all my tasks. 

When I add a time entry and put in less than an hour (0.8 or 0.75), as soon as I start typing the description, the time entry changes back on 1.How do I change for amounts of time that are not an hour? Like 1.5 or .8, etc?I am using the TexasBar Smokeball.

Folks:One of the best features of Sharepoint/OneDrive is the ability for two (or more) people to collaborate on a single document in real time.  I believe this is possible with Google and other tools as well.I saw that Jordan asked about this two years ago, and it was not then possible, but I am wondering if there has been any progress on this feature?If not, how can I use Smokeball’s document storage and activity tracking features but also use OneDrive features?  I feel like I am being forced to choose.  Do I collaborate with client on a document that requires his input--which means that I have to export the document from Smokeball to OneDrive and share it with him from there, but then if I am going to edit it has to be the OneDrive version so that we are both aware of the other’s changes--but that means that I lose Smokeball’s task time tracker. . . Micah

Is there a way to set up reminders to show up on the attorney’s calendar? So, say there is Discovery due on 11/1. Is there a way to show a reminder on the calendar on 9/1, 10/1 and 10/15 that Discovery is due on 11/1 for a certain matter? Or a way to put one reminder on 9/1 and then it automatically “follows” to each day starting on 9/1, until turned off? We came from migrated from a “Time Matters” system to Smokeball and the attorneys really liked that feature.   I have a feeling that the only way this can be done is to manually input reminders on each date. Any possible workarounds? Thank you in advance. Sean

Good morning,I’m just wondering if it’s possible to do a general search for a precedent without being constricted to a singular precedent folder? As in, if I’m after a precedent, but can’t remember what folder it’s in, is there a way to do a general search?Thank you very kindly.

When a client transfers a file to a new attorney, there has to be an easy way to transfer the file to that new attorney. If there’s no way, please implement that feature.

Hello,My firm is new to Smokeball and are still learning about all the features it offers. I see that Smokeball offers the ability to message clients via SMS in their Messages tab, but the images shared in the article are vastly different from what my Messages tab looks like. It appears I am limited to internal messages only. I think we can initiate SMS messages from within a matter yet, but what if we only have an individual added as a contact and don’t have a matter open for them yet/may not open one? Is there a way to message them?And back to my original point, why is my Messages tab so barren? I don’t see any place to add external contacts or manually input a phone number, email, etc like the article explaining messaging shows.My firm is on the Grow plan.Thank you.

I get a message. The red notification bubble pops up on both the toolbar and on the messages tab within Smokeball. I read the message. The red notification bubble does not go away. I do not have any new, unread messages - I’m positive - and yet Smokeball keeps making it look as if I do. I refresh, I close open matters, does not help. It’s extremely annoying because we use messages internally a great deal, so I don’t want to miss an actual new message, so I keep checking just to be sure. How can I make this problem stop?

When using Smokeball, my colleagues and I notice that random and often erroneous time records will appear in the billing section. These random time records are entries that have already been recorded and appear when signing back onto the platform. Can anyone explain why this occurs? Thank You, Dorian Coehins   

I am trying to do an electronic filing through my local register of deeds online filing platform, simplifile. How do I upload the deed that I created in smokeball? The document is saved in smokeball rather than on my computer server. When I go to upload the document I only have access to my computer server. I also tried to drag the file and I get the prompt that the file is not a supported file type even though it is a PDF.