Help others: answer a question

We are in the midst of watching the training videos.  Is there a place or link to clink on to print the information out (like an instructional booklet) instead of going into each section?

All of a sudden, I can't get to the smokeball web app - i.e. billing - through the browser on my mobile phone. I have tried logging in to several locations, and all (except community) redirect me to the mobile app. Is there anything I can do to prevent this, other than uninstalling the mobile app? Thank you,Maria

Besides inputting the information into the discovery details area - how is this helping us?  What is it doing?  It doesn’t notify us of anything.  Can it notify us what is happening? 

Small thing - but to save me time could this document be edited so that it prints on one side of a piece of A4 paper.

Hi there, Smokeball doesn’t seem to integrate ‘fully’ a second attorney that is acting jointly into the Victorian precedent form on Smokeball. The section where the second attorney is to accept their role - those details are not completed.Is this being looked into?

I’m looking for advice on how to better streamline the Closing Statement functionality in Smokeball.Right now, I still rely on my own Excel sheets to calculate adjustments in the way that’s customary for attorneys in my area (Long Island, NY; NYC).My main challenges are: I can’t seem to change the calculation from 365 to 360 days (very minor issue) Smokeball’s rounding differs from local practice, so I end up having to calculate the adjustments separately and modify them manually. This defeats the purpose of being able to quickly balance with another attorney—bringing me right back to my customized Excel sheet. I haven’t found a way to create one fully functional Closing Statement without using multiple forms or manual edits. Ideally, I’d love to see more Smokeball template options for Closing Statements, Disbursement Sheets, and Net Funding Sheets (specific to New York and Upstate New York—though this may apply to other areas too). It would be great if these included a buyer/selle

Good Morning: I understand that the Smokeball software is available for free to Texas State Bar attorneys.  How do I download the software? Laura McClaryLegal Assistant to Kevin M. Fuller9021 Hwy 69SHuntington, TX 75949(409) 835-2700 

Do you find it too easy to create duplicate contacts in Smokeball? Are you struggling to identify duplicates or find yourself putting the wrong contacts onto your Matters or Invoices because there are too many “versions” of the same contact? We want to hear from you! Smokeball is currently investigating methods of tidying up pre-existing duplicate contacts and ways of making it easier to prevent their creation in the first place. If you would like to discuss this topic with the Product team, please like this post or reach out to sam.king@smokeball.com and someone will be in touch with you. Thanks!

I know you can save a client credit card to a contact and you can use this card to pay invoices with add a payment. And you can use this card for a payment plan. But we’re transitioning to evergreen clients. And I can’t find a way to use a saved card in Smokeball to make a deposit to trust. As we increase the number of evergreen clients, it’s becoming an intensive process to manually type in each credit card each time to charge the card. 

My firm just transferred over to Smokeball. We have always been heavy on IMs, but the notifications on the Smokeball desktop are pretty annoying. Is there a way to get the pop-up notifications to go away?