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Hi community and support team,Are there any plans to open additional fields to the API? I would like to connect Smokeball client deposit transactions to the trust bank account in Xero.Currently, we manually create a contact and assign a general ledger account to each transaction in Xero. Is there a best practice process we should adopt?Thanks,Daniel

Is Smokeball still supporting the Android phone app? I don’t recall receiving an update in a while, and have experienced some cliches with it. Anyone have any information on this?Peace

I want to start charging people a fee if they FTA to a free consult or cancel less than 24 hours ahead of time. Can you put a “hold” on a person's card for this purpose with SB Pay? 

Hello Community! I am with a firm that is newly adopting Smokeball. We are still planning to use Tabs3 for the short term, while we get up to speed, and will likely be switching to Quickbooks later to make the time importing easier.In the short term, we will be exporting time entries from Smokeball (where all attorneys will be tracking their time) and then importing it into Tabs3, where we will do our billing and invoicing.Are there any other firms that currently do this? I would love to connect with you just to understand how to do this process smoothly and easily. Any tips would be appreciated.

Good afternoon, can someone please tell me how I can run a report of all my attorney time to get an annual total of billable time and non-billable time in one report without any dicounts or write offs?  I have tried to run this report under “Billed Fees & Expenses” and “Time Entries” and none of the numbers I get add up to what my dashboard says for billable time.  It appears I have to run two reports?  Or maybe I can only run an annual total for hours that have been billed?  What if you are holding a bill?I used to be able to do this in the firms previous software, but for some reason I am having trouble.   I just want something that tells me how many total billable hours (whether invoiced or not) and total administrative (non-billable) hours I have done this year.  I just want raw numbers initially, without breaking out what was written off, what was invoiced, what was collected. Thanks so much. 

Our Firm currently uses the Microsoft 365 suite family and Smokeball. In the past my attorney has been able to synchronize his Outlook calendar with his calendar on Smokeball. Recently, in scheduling meetings for him using Smokeball, his Outlook calendar has not been syncing properly with Smokeball causing him to miss meetings with clients. Can you please advise as to how we can fix this issue? Thanks,Dorian Coehins

Is there any way to add a co-accused to a matter? 

I have looked but have not been able to find anything to answers my question. Is there a way to have a “knowledge base” of non-matter materials that Archie can access while in a matter. For example, The United States Sentencing Guidelines are 620 pages long in the PDF version. I would rather not add this document to every matter, but I would love to be able to access it while using Archie for case specific questions. This would go for the US Code and state criminal laws.  Is this already a thing and I am simply missing it? ThanksJim

Smokeball is taking a hard look at how we can improve functionality around permissions. Do you have any ideas, requests, or hot takes surrounding this topic? We want to talk to you! Please respond to this post with your feedback or priority items that you want to see expanded in the permissions realm, or let us know if you would be open to talking with us more about this subject. Thanks in advance!

Hello,I have an issue with a trust receipt not showing up on my end of month reconciliation. How can I fix?

Besides inputting the information into the discovery details area - how is this helping us?  What is it doing?  It doesn’t notify us of anything.  Can it notify us what is happening?