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Question

Deactivate client portal

  • August 28, 2025
  • 2 replies
  • 46 views

Can I send an SMS to a client without activating the client portal? Very confusing for clients when just sending them a SMS reminder about their appointment.

2 replies

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • August 29, 2025

Hi ​@adminbarrowlegal 

There is not an option for this at the moment.  I will pass this on to our Product team, but we would like to hear more about what specifically is confusing.  Is it the email?


Hi,

Yes - I get multiple calls from clients asking what the email is about. Often, just because I have sent them an SMS appointment reminder.