General Q&A

Does anyone else have the issue where turning a Word document into a PDF within Smokeball causes formatting changes? This has been happening so much lately, that I just use the print to PDF feature in Word and then import the PDF into Smokeball. Obviously, this defeats the feature in Smokeball, so I am wondering if something is wrong on my end. I use Kofax PDF if that matters.

I sell pre-paid packages of hours. The more hours the person purchases, the cheaper the effective hourly rate. I therefore don’t want to track their hours at an actual rate (which may change depending on any refunds) and instead, I override the default billing rates and set myself for $1.00/hr and add $1.00 for every hour they purchase. Is there a way to remove the “$” from showing up on the invoices? If I can remove the “$” from the invoice sent to the clients, I can keep using this setup without it being too confusing for the clients as they won’t have to remember that $1 = 1 hour…  I know that’s a strange request. Any thoughts, insights, or work arounds are appreciated! 

Welcome to Smokeball Q&A! What is this category for?Whether you are just beginning to move your firm over to Smokeball or you’re a veteran user looking for some advanced tips; this is the place to find answers. Our team aims to answer all questions within 48 hours of them being posted (weekdays only). Do you know the answer?We also have rewards, points and secret badges that are awarded to the most helpful members in the community. Read more about them by clicking here.  Why do we have a General Q&A as well as a country specific Q&A? We tailor Smokeball very carefully to the different jurisdictions where it is available. Sometimes your question will only be relevant to other people in your country. Because of this we have country specific sections for questions that only relate to a particular country. You can only see the country category for the country you’re operating your practice in.  How to ask a question Click “start a conversation” on the top right of any page in t