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Letters

  • 19 July 2022
  • 1 reply
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Userlevel 1

Does Smokeball require that letters which are addressed to people only use their first initial and then surname, or is it a choice that we have made as an organisation? 

For instance, at present a letter addressed to me would state “Ms E Buckland” rather than “Ms Emma Buckland”. Is it possible to change it so that the full name can be used?

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Best answer by Dean Moutopoulos 19 July 2022, 03:20

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Userlevel 2

Hi Emma, 

You can change the field so as to populate a client’s full name by:

  1. Amending your Letterhead (please click this link for further instructions)
  2. Changing the “<<Addressee/Address Block>>” field to the below:

Thanks for using Community!