Community News

Hi everyone,Zendesk, the system we use to track support tickets was offline for approximately an hour this morning (AEDT). Here’s what you need to know: We're back online. Zendesk is investigating the cause, but everything is working normally for now. We have logs of your calls and emails, and we're following up on them. We may take longer to respond while catching up. We'll keep you updated here.How you can help: Please reply here if you’re having trouble connecting with the support team via phone, email or form so that we can look into this for you. 

In light of the recent Optus data breach, there is a lot of legitimate concern in the legal industry regarding the threat of cyber-security and the possibility of sensitive information being compromised. At Smokeball, we treat client data security as a top priority. We align ourselves with industry-leading approaches to protect the safety and integrity of the sensitive information stored in our systems. To keep your firm safe and ensure client data is protected, the following internal controls are in place:Access to all infrastructure is protected using Multi-factor Authentication Systems are protected with firewalls and intrusion detection technology Access to all infrastructure is audited and logged centrally Access to the physical network is authenticated and authorised centrally Monitoring systems are used to detect unusual behaviour which alerts IT staff If you have

We are hosting a Family Law Software Integration Webinar on September 9, 2022. If you work in Family Law, and want to shave hours off of your settlement negotiations and time spent running support calculations, please register. FLS can also assist in the preparation of Financial Affidavits and Financial Disclosure forms!!!To register:https://smokeball.zoom.us/webinar/register/WN_S3uDdsfZTFuqDCPdKAtJnQ Check out other upcoming webinars:https://www.smokeball.com/client-webinars/ 

At Smokeball, we're passionate about delivering innovative technology that helps small law firms manage their client payments with ease - so you can get paid faster!Our all-new invoicing provides a simple and secure way to send, receive and record all client payments directly within Smokeball Billing. It's a smarter way to keep the cash flowing for your firm.Join us for an interactive live webinar

Hi Members, and happy hump day.Feeling a little sluggish? Can't get motivated to write that brief? Let me provide you with the perfect bit of procrastination: Smokeball's referral program.If you love Smokeball, which obviously you do because you're a Community member (thank you!), you can earn cash by referring your friends. (Between us: they don't even have to be friends. They can be colleagues, frenemies, that person next to you on the elevator...)You'll earn $300 for every referral that signs up for Smokeball. You get money; they get their work life dramatically improved. Win-win.Here's what you do:🧠 Take 5 minutes and jot down anyone who might benefit from Smokeball. Think of the challenges and inefficiencies you no longer

Welcome to the August edition of the Smokeball Community News!Presenting the new and improved product updates sectionWe’ve given our product updates section in the community a facelift. Visit this section to learn new ways to use Smokeball to save time and support your clients.   Check out our update from Adele to learn how we’ve streamlined drafting documents for multiple clients, new features for managing trust accounts, and much more.  Don’t forget to click the subscribe button to get an email whenever a new update is shared in this section.   Quick tip: Save PDF’

Welcome to the August edition of the Smokeball Community News! Presenting the new and improved product updates section We’ve given our product updates section in the community a facelift. Visit this section to learn new ways to use Smokeball to save time and support your clients.   Check out our update from Adele to learn how we’ve streamlined drafting documents for multiple clients, new features for managing trust accounts, and much more.  Don’t forget to click the subscribe button to get an email whenever a new update is shared in this section.   

Hello and welcome to the Smokeball community news for July 2022. Here’s a quick update on interesting conversations in the Smokeball community and beyond.Please note, to see all the links shared here, you will need to log in to the community. Learn how to use all the new features released in Smokeball over the last six months@Eric in our USA training team has put together a great webinar covering all the new updates and changes to Smokeball over the past six months. While this event is focused on our United States version of the application, there will be many updates that are useful for the Australian community too. Register for the event here to attend live or get access to the recording once the show is over. Get early access to th

Hello and welcome to the first edition of the Smokeball community news. Tune in to learn about trending conversations, interesting updates and to highlight some of the incredible support you all offer each other. Without further ado here’s the update... Our community is global now!Until now, we’ve had separate communities for Australian and US members. We’ve now created a space for everyone. Don’t worry though. There are still private sections for location specific conversations.  Trending topicsSay hello in our introduction thread for JuneIf you haven’t had a chance to already, please head over and introduce yourself here. Whether you’re brand new or an old hand, we encourage everyone to participate in the thread each month. 

Hello and welcome to the Smokeball community news for July 2022. Here’s a quick update on interesting conversations in the Smokeball community and beyond.Please note, to see all the links shared here, you will need to log in to the community. Learn how to use all the new features released in Smokeball over the last six months@Eric in our USA training team has put together a great webinar covering all the new updates and changes to Smokeball over the past six months. While this event is focused on our United States version of the application, there will be many updates that are useful for the Australian community too. Register for the event here to attend live or get access to the recording once the show is over. Get early access to th

Hello and welcome to the first edition of the Smokeball community news. Tune in to learn about trending conversations, interesting updates and to highlight some of the incredible support you all offer each other. Without further ado here’s the update... Our community is global now!Until now, we’ve had separate communities for Australian and US members. We’ve now created a space for everyone. Don’t worry though. There are still private sections for location specific conversations.  Trending topicsSay hello in our introduction thread for JuneIf you haven’t had a chance to already, please head over and introduce yourself here. Whether you’re brand new or an old hand, we encourage everyone to participate in the thread each month.