How does another firm you send files to via messages (formerly communicate) download all files at once, instead of one at a time?
Solved
Messages with outgoing attachments - how to download all files at once
- Contributor
Best answer by Sara Sultan
Hello
They need to click on the three vertical dots (kebob) in the upper right and choose the download all option.
+1- Smokeball Team
Hello
They need to click on the three vertical dots (kebob) in the upper right and choose the download all option.
- Contributor
The other firms screen doesn’t look like that - when they toggle over that, it shows the names of the participants in the message
+1- Smokeball Team
Hello
Is the other firm also a Smokeball user? If so, it will be different for them.
- Contributor
No the other firm is not a SB user, so I am trying to assist them on how to download all the files at once
+1- Smokeball Team
Can you possibly have them send a screenshot of what they see? In my screenshot above I had already clicked on the message thread.
+1- Smokeball Team
That was very helpful, thanks for sending. They need to click where it says 57 files first and then they will get the download all option.
Sara Sultan (she/her), Senior Client Trainer
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