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Email Signature not populating when attaching a document


I am running into an issue where my email signature won’t show up if I try to share a document from a matter via email.  It will show up when I select a contacts email from the preview at the right.  So I’m wondering if there is an Outlook integration issue.  To further clarify, from the matter documents, I right click on an attachment and select Send, then Email.  I select multiple recipients, click Next, then a blank email with the attachment and recipients will pop up.  No email signature.  It’s a minor issue, but some users in our office can’t easily navigate Outlook.

Best answer by Sara Sultan

Hello @froque1811 ,

 

This is usually caused by the Adobe Document Cloud Add-in in Outlook.  If you disable this add-in, it should resolve the issue.  Please let me know if this works for you.

 

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Sara Sultan
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Hello @froque1811 ,

 

This is usually caused by the Adobe Document Cloud Add-in in Outlook.  If you disable this add-in, it should resolve the issue.  Please let me know if this works for you.

 


That did the trick after I relaunched Outlook!  Thanks!


You’re a rock star Sara!  Thanks for the assist!


  • Contributor
  • June 5, 2024

Thank you - this has been driving me nuts since we installed SB!!  


Paulraun
  • Contributor
  • March 14, 2025

This could be related to how Outlook handles signatures when composing emails from external applications. You might want to check the Outlook signature file location to ensure the signature is correctly applied. Also, verifying Outlook's default signature settings might help. Hope this helps!


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