Hi,
I am setting up protocols for using Smokeball’s intake forms, and I have hit a snag. In the case of a client not having an email address (some of our clients don’t), I would like to be able to open a new lead and fill out the appropriate intake form for them over the phone. There is a button called “Internal Use,” but I can’t actually launch the form without entering an email address. Is there a way to not make email address a required field in this context?
Edited: typo
Solved
Using an Intake Form with an open lead
- Contributor
- 7 replies
Best answer by Ben.Enviah
Hi,
While we currently don't offer the option to make the email field non-mandatory, I understand the inconvenience and will investigate the possibility of implementing an optional email field for “internal use” forms in the future.
Ben Enviah
Product Owner
- Smokeball Team
- 21 replies
- Answer
Hi,
While we currently don't offer the option to make the email field non-mandatory, I understand the inconvenience and will investigate the possibility of implementing an optional email field for “internal use” forms in the future.
Ben Enviah
Product Owner
- Contributor
- 7 replies
Ben.Enviah wrote:
Hi,
While we currently don't offer the option to make the email field non-mandatory, I understand the inconvenience and will investigate the possibility of implementing an optional email field for “internal use” forms in the future.
Ben Enviah
Product Owner
Thanks!
Reply
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