Skip to main content
Solved

Question re client information issue

J

Why can’t I open an a client’s information to add an email address?  I double click on it and I have right-clicked and chose open client - but nothing happens and some little white box shows up in the upper left hand corner - 

Best answer by JKibler

I suggest you try closing and re-opening smokeball to see if the problem persists. If it does, call smokeball technical support. They can log in to your computer and try to resolve the problem. Generally if they cannot fix it then they will do an uninstall and reinstall for you while you do other things. 

View original
    Did you find this topic helpful?

    J
    Forum|alt.badge.img+1
    • JKibler
    • Smokeball Genius
    • April 18, 2023

    I suggest you try closing and re-opening smokeball to see if the problem persists. If it does, call smokeball technical support. They can log in to your computer and try to resolve the problem. Generally if they cannot fix it then they will do an uninstall and reinstall for you while you do other things. 

    Melania
    Smokeball Team
    Forum|alt.badge.img
    • MelaniaSmokeball Team
    • Smokeball Team
    • April 20, 2023

    Hi @JThiery 
    in the situation you described, the best thing to do would be to log out of Smokeball, and then log back in.
    This will allow it to refresh the data! 
    Please reach out to your Support Representatives if this does not resolve the issue!

    zac.meyer
    1 person likes this
    • zac.meyer
      zac.meyer

    Reply


    Most helpful members this week

    Terms & Conditions