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.PDF files from communicate are not appearing in the documents section of the associated matter.

  • 5 April 2023
  • 1 reply
  • 25 views

My old employer sent some documents to my new employer through communicate. I can see the documents in the communicate tab, but they are not populating, i.e. “downloading” to the documents section of the associated matter.

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Best answer by Sara Sultan 5 April 2023, 18:44

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Hi John,

Can you try taking off any possible issues (in a folder) and turn on the Communicate filter?  If it is still not showing after trying the settings I show below, please put in a support ticket here.

 

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