Good evening,

I am having issue while trying to archive my Outlook email.  I am getting a syncing error and I have attached the photo of the log.  My guess is when the email is referenced in SB, it reaches into Outlook and pulls the information from there.  My assumption would be that the property name is for cross referencing matters to outlook items.  My reading of the log (I could be wrong) shows Outlook tries to archive the email, and it sees some kind of xml tag that associates that email with the Smokeball.ActivityTrackingId field.  This is a huge assumption here, but it seems like when Outlook (or whatever program compressing the files) sees an unknown property in the xml, Outlook does not allow the email to be archived.  I have a log file that is about 8.7k instances of this issue, and they look like they are emails related to different matters within SB itself.

I am currently at 6.7 Gb left of the 50 Gb I can store in my Outlook.  I already called GoDaddy, and they said that they can extend it to 100 Gb, but that is as large as it goes.  I’m afraid if I take that option, I am going to be in this same position 3 years from now.

Are there any other clients that have run into this issue?  I tried looking at your forums and I did not see a fix.