Multiple users in one doc - formatting presents differently for one user - but others presents as normal

  • 2 April 2024
  • 2 replies

Userlevel 1

Hi there, 

Our team are currently working on a document which everyone is contributing too. We have experienced an issue where the document formatting (numbered paragraphs) is presenting as normal for everyone - except one user. When that user opens or views the document, the numbered paragraphs are out and extra levels of numbers are inserted. We have tried duplicating the document, saving a new version and retiring the old version, but the same issue occurs but only for that same user. 

Obviously, potentially a very concerning issue as this user needs to work on the document, but were unsure as to what will happen if they make substantial changes whilst operating with a different format. 

Has anyone else experienced this?  I will be raising a support ticket as well. 

Thanks all



2 replies

Userlevel 2

Hi @VictoriaWLC,

Thank you for bringing this issue to our attention. We understand the importance of ensuring consistent formatting, especially when collaborating on a document with multiple contributors.

We have received your support ticket and it's great to hear that you were able to troubleshoot and resolve the issue yourselves.

However, if any further assistance is needed or if similar issues arise in the future, please don't hesitate to reach out to our support team for guidance and assistance.

Thank you for being a valued member of our community!

Userlevel 4


Hopefully your problem was fixed.  This happened to one of our users too.  SB tech person deleted and reinstalled SB on her PC ant that fixed it.  It was as simple as that.