How does another firm you send files to via messages (formerly communicate) download all files at once, instead of one at a time?
Best answer by Sara Sultan
View originalHow does another firm you send files to via messages (formerly communicate) download all files at once, instead of one at a time?
Best answer by Sara Sultan
View originalHello
They need to click on the three vertical dots (kebob) in the upper right and choose the download all option.
The other firms screen doesn’t look like that - when they toggle over that, it shows the names of the participants in the message
Hello
Is the other firm also a Smokeball user? If so, it will be different for them.
No the other firm is not a SB user, so I am trying to assist them on how to download all the files at once
Can you possibly have them send a screenshot of what they see? In my screenshot above I had already clicked on the message thread.
This is what they sent:
This is what they sent that they see on their side:
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