Hello @avelazquez ,

They need to click on the three vertical dots (kebob) in the upper right and choose the download all option.

The other firms screen doesn’t look like that - when they toggle over that, it shows the names of the participants in the message

Hello @avelazquez 

Is the other firm also a Smokeball user?  If so, it will be different for them.

No the other firm is not a SB user, so I am trying to assist them on how to download all the files at once

Can you possibly have them send a screenshot of what they see?  In my screenshot above I had already clicked on the message thread.

This is what they sent:

This is what they sent that they see on their side:

That was very helpful, thanks for sending.  They need to click where it says 57 files first and then they will get the download all option.