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Messages with outgoing attachments - how to download all files at once

How does another firm you send files to via messages (formerly communicate) download all files at once, instead of one at a time?

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Best answer by Sara Sultan 2 February 2024, 17:22

Userlevel 7

Hello @avelazquez ,

They need to click on the three vertical dots (kebob) in the upper right and choose the download all option.

The other firms screen doesn’t look like that - when they toggle over that, it shows the names of the participants in the message

Userlevel 7

Hello @avelazquez

Is the other firm also a Smokeball user? If so, it will be different for them.

No the other firm is not a SB user, so I am trying to assist them on how to download all the files at once

Userlevel 7

Can you possibly have them send a screenshot of what they see? In my screenshot above I had already clicked on the message thread.

This is what they sent:

This is what they sent that they see on their side:

Userlevel 7

That was very helpful, thanks for sending. They need to click where it says 57 files first and then they will get the download all option.

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