Hello,
I have an issue with a trust receipt not showing up on my end of month reconciliation. How can I fix?
Solved
Issue with trust receipt for reconciliation
- Smokeball Team
Best answer by Kalina
Hi
You need to add in the receipt as an adjustment. You likely recorded it in Smokeball outside of the month, which is why the reconciliation needs an adjustment.
Tick the adjustment off in the next reconciliation to balance.
- Smokeball Team
- Answer
Hi
You need to add in the receipt as an adjustment. You likely recorded it in Smokeball outside of the month, which is why the reconciliation needs an adjustment.
Tick the adjustment off in the next reconciliation to balance.
- Contributor
Trust receipt reconciliation issues usually come from timing differences between when the receipt is recorded and when the reconciliation period closes. Adjustments fix it short term, but recurring mismatches point to process gaps. For higher-volume environments, platforms like Optimus Fintech (https://optimus.tech/) automate reconciliation and flag timing exceptions before month-end.
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