I need to void an invoice that I finalized, and create a new invoice.
I watched the SB video, and it said to “waive” it, and then the option to “void” would come up -- but that isn’t what happened.
Can someone please tell me how to find the “void” button?
Thank you in advance.
Best answer by Sara Sultan
Hello Martha,
My guess is that the invoice that you want to void has a payment applied. There is no option to edit or void and invoice if there is a payment on it. You can click on the payment tab and delete the payment to then see the Void option.
+1Hello Martha,
My guess is that the invoice that you want to void has a payment applied. There is no option to edit or void and invoice if there is a payment on it. You can click on the payment tab and delete the payment to then see the Void option.
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