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Ensuring we dont save attachments twice

  • 15 October 2022
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I have a sceretary who has access to my smokeball data.

She gets copied into a lot of emails, some with attachments.

I dont want to duplicate these attachments - is there a way of telling if the other user has already saved an attachment without having to open the matter?

Or

Is there some feature/system/”hack” which will elt the other user know its already been saved??

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Best answer by Francine 17 October 2022, 04:44

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Francine
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Hi Sheldon

Thank you for your question.

At the moment the only way to check is to look at the matter in Smokeball before assigning the email and/or attachments again.

You can however add in some product feedback and our product team can have a look into it.

Thank you

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