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Emails associating with emails and multiple users

  • September 20, 2022
  • 2 replies
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A

Hi Smokeball community

Are there any paralegals, secretaries, or personal assistants who have access to their solicitors emails. I am a personal assistant/admin for a law firm. I have my solicitors email added to my Outlook of which I filter emails and then move them to another folder for the solicitor to review. However, this is working for our firm except for it takes longer for the solicitor to access the email and it is associating within Smokeball twice, both from my SB user account and my solicitor’s SB user account, which in turn is affecting the billing process. Hoping someone has a fix please.

Thanks in advance.

Angie

Best answer by Ben

Hi @apage just closing the loop on this one. @KevinCooper76 will be in touch with you shortly (if he hasn’t already) to arrange a time to jump on a Zoom call and take a look at what’s going on for you. 

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Angela Page
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Sara Sultan
Smokeball Team
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  • Sara SultanSmokeball Team
  • Smokeball Team
  • September 23, 2022

Hello Angela,

We are looking into this to see if Smokeball can find a solution for you.  We will post more with an update.

Sara Sultan (she/her), Senior Client Trainer
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Ben
  • Ben
  • Frequent Scribe
  • September 27, 2022

Hi @apage just closing the loop on this one. @KevinCooper76 will be in touch with you shortly (if he hasn’t already) to arrange a time to jump on a Zoom call and take a look at what’s going on for you. 

A
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    apage

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