I am running into an issue where my email signature won’t show up if I try to share a document from a matter via email. It will show up when I select a contacts email from the preview at the right. So I’m wondering if there is an Outlook integration issue. To further clarify, from the matter documents, I right click on an attachment and select Send, then Email. I select multiple recipients, click Next, then a blank email with the attachment and recipients will pop up. No email signature. It’s a minor issue, but some users in our office can’t easily navigate Outlook.
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Hello
This is usually caused by the Adobe Document Cloud Add-in in Outlook. If you disable this add-in, it should resolve the issue. Please let me know if this works for you.
That did the trick after I relaunched Outlook! Thanks!
You’re a rock star Sara! Thanks for the assist!
Thank you - this has been driving me nuts since we installed SB!!
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