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Email Signature not populating when attaching a document

  • 9 August 2023
  • 3 replies
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I am running into an issue where my email signature won’t show up if I try to share a document from a matter via email.  It will show up when I select a contacts email from the preview at the right.  So I’m wondering if there is an Outlook integration issue.  To further clarify, from the matter documents, I right click on an attachment and select Send, then Email.  I select multiple recipients, click Next, then a blank email with the attachment and recipients will pop up.  No email signature.  It’s a minor issue, but some users in our office can’t easily navigate Outlook.

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Best answer by Sara Sultan 10 August 2023, 16:59

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Hello @froque1811 ,

 

This is usually caused by the Adobe Document Cloud Add-in in Outlook.  If you disable this add-in, it should resolve the issue.  Please let me know if this works for you.

 

That did the trick after I relaunched Outlook!  Thanks!

You’re a rock star Sara!  Thanks for the assist!

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