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Question

Email reply is blank


One of the attorneys in our office is having an issue where she replies to a client’s email (connected to a matter), but the response that the client receives (and I am copied on) is blank. Her signature doesn’t even pop up. She had a response typed out and it was there when she hit send. I’ve seen it on two different matters so far. 

Any ideas? Thank you! 

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2 replies

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • 565 replies
  • June 4, 2024

Hello Sarah,

I have turned this into a support ticket.  When you run into issues like this, please submit a support ticket here.


  • Author
  • Contributor
  • 1 reply
  • June 4, 2024

Thank you! 


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