Does Smokeball Have a Product Roadmap?

Hello Lauren-- Smokeball’s VP of Product here. We do not currently have a public roadmap-- we have talked a lot about how to best share what’s coming up with our clients and definitely have plans to provide more visibility down the road. The challenge with a public roadmap is that software development can be unpredictable-- something that initially looks simple could end up taking months. It’s like all those shows on HGTV-- you pull up the carpeting and sometimes you find hardwood; sometimes you find the floor joists aren’t to code and you have a much bigger project on your hands.

In the meantime, be sure to catch the new feature webinars, where we do talk about what’s coming up.  Webinars can be found here. I do want to share a couple of exciting items that we do have in development: 

• Multiple Trust Accounts
• Virtual Receptionist Integrations
• Ability to see tasks by who assigned them and/or the tasks you assigned to staff 
• Intake

Thanks for taking the time Lauren and I’m glad Smokeball is working out well for your firm!

This sounds great! I know some other software companies list all feature requests and allow customers to essentially vote on feature requests that they support to help prioritize new features. I also don’t think the road map needs to have a timeline. Instead, it would just be nice to see what Smokeball is actively considering. For example, if Smokeball was never going to expand the Lawmatics integration beyond what it is now, I would have changed out I set up Lawmatics. However, knowing that they are working on more field mapping prompted me to create more custom fields in Lawmatics that match Smokeball fields so that I wouldn’t have to change everything later on (while I understand I may still have to make changes, I feel at least I am a bit more prepared for when more field mapping becomes an option).