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I use the Communicate / Message tool with as many clients as will cooperate. I appreciate the ability to verify if a client has seen a message with a time/date stamp.

Can my clients see if I’ve read their message with a time/date stamp?

Hi @Funkytown,

Thank you for reaching out! I'm glad to hear that you're utilizing the Communicate/Message tool with your clients and finding it beneficial.

Regarding your question, while clients can see if a message has been read by your firm, they won't be able to view specific time/date stamps indicating when you've read their message. This is intended behaviour based on feedback that internal staff members do not wish for clients and external users to see read receipts (the initials of who read the message).

For more information on how the Communicate/Message tool works and other frequently asked questions, I recommend checking out our support article here.

Thank you for being a valued member of our community!

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