I am unable to open Excel documents from Smokeball and have to export them to open. Is anyone else having this issue? I get a message stating “There was a problem communicating with Excel. Please close the application and try again. It is recommended you save all open documents before closing”
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Can't open Excel documents in Smokeball
- Contributor
Best answer by Sara Sultan
Hello Joanna,
I am sorry to hear about this. I have created a suppot ticket so that our team can reach out and help with this issue.
+1- Smokeball Team
- 582 replies
- Answer
Hello Joanna,
I am sorry to hear about this. I have created a suppot ticket so that our team can reach out and help with this issue.
- Regular
- 40 replies
+1- Smokeball Team
- 582 replies
The fix could be a couple of things, but the most common issue is a conflict with the Adobe Add-In for Excel. I recommend removing it to enhance Excel’s performance with Smokeball. You can go to File>Options>Add-ins. Then Manage COM Add-ins. Remove Adobe’s add-in.
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