I am unable to open Excel documents from Smokeball and have to export them to open. Is anyone else having this issue? I get a message stating “There was a problem communicating with Excel. Please close the application and try again. It is recommended you save all open documents before closing”
Page 1 / 1
Hello Joanna,
I am sorry to hear about this. I have created a suppot ticket so that our team can reach out and help with this issue.
The fix could be a couple of things, but the most common issue is a conflict with the Adobe Add-In for Excel. I recommend removing it to enhance Excel’s performance with Smokeball. You can go to File>Options>Add-ins. Then Manage COM Add-ins. Remove Adobe’s add-in.
Reply
Sign up for best practice advice, tips and to connect with your peers.
Already have an account? Login
Login or create an account
No account yet? Register
Login with your Smokeball account
Login with Smokeballor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.