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Adding other documents to the document container besides letter templates

  • October 11, 2023
  • 2 replies
  • 42 views

When I add documents such as a file note template to the document container and they are categorised as ‘other’, is there a way to access these documents in every matter like how you can access letter templates under ‘letter/fax’ in an open matter? 

Or do they need to be categorised as a letter to be accessed easily from the letter/fax button. 

Best answer by Sara Sultan

Hello Kirra,

You will want to categorise them as Letter for easy access.

2 replies

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • Answer
  • October 11, 2023

Hello Kirra,

You will want to categorise them as Letter for easy access.


  • Author
  • Contributor
  • October 11, 2023

Ok thank you!