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Question

$0 balance due but invoice says unpaid

  • September 5, 2024
  • 3 replies
  • 33 views

I’ve had this happen on a couple of invoices. The client has money in trust, and it was applied to their invoice and have $0 due, but the invoice shows unpaid.  How do I change that?  I can’t pay it, because it’s $0 due. Thanks!

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Sara Sultan
Smokeball Team
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  • Smokeball Team
  • September 5, 2024

Hello Jen,

This is something our support team will need to take a look into.  You can always contact them here.

I will convert this post into a ticket for them to look into.


Thank you Sara! 


  • Contributor
  • September 10, 2024

I have had the same issue as well. I have just been waiving the $0 balance and it shows it as paid. I had client’s complaining because it tells them they have an outstanding invoice when they do not.

Yes it does need to be fixed


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