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Why is my SUPPORT tab blank?


COBOOTH

Hi…

 

I’m checking to see if the Support tab (sitting next to Community) is blank because it is a weekend? (which is completely fine!). I’m just surprised it is blank. I’d like to enter a qu - but happy for it to be returned on a weekday…

I’m a bit new to SB…. (the lightbulb only went off about a month ago, so it is now making sense...) so I suspect this is a silly question! Thanks in advance

Thank you

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3 replies

Ben
  • Frequent Scribe
  • 188 replies
  • October 8, 2022

Hi @COBOOTH, sorry to hear you can’t access the Support tab, it should always work for you. I’ve let the team know and they’ll take a look when they’re back on Monday. 

In the interim, you can access everything that’s in the support tab via your normal web browser. 

Just copy this URL into your browser: 
Australian lawyers: https://support.smokeball.com/hc/en-au

US Attorneys: https://support.smokeball.com/hc/en-us 


If it still doesn’t load in your browser, please let me know. 


COBOOTH
  • Author
  • Contributor
  • 7 replies
  • October 9, 2022

it is now working, thank you


Ben
  • Frequent Scribe
  • 188 replies
  • October 9, 2022

Good to hear! Please do let me know if it  goes blank again so we can keep diagnosing. Thanks again for sharing!