Getting started in the Smokeball community

  • 11 May 2022
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Userlevel 6
  • Community Manager
  • 186 replies

This Community has been set up for Smokeball users to ask questions, share solutions, and connect with each other.

If you're new to communities; read on for some quick tips and tricks that will help you get started! 

 

Contents


Join an international community

 

The Smokeball community is a space for Smokeball users and legal practitioners from around the globe. 

Login to the community to see a tailored experience
Like Smokeball, which is tailored to each jurisdiction and legal framework, our community is also tailored to suit different legal practitioners in the countries where they operate. This means that some discussions might relate to a part of Smokeball that isn’t available in your area, or has a different name. 

 

Asking questions, starting conversations and topics 
 

There are two types of topics in the community:

  1. Questions - for when you simply need an answer
  2. Conversations- for when you want to start an ongoing discussion

Both questions and conversations are a type of topic. 

Ask a question or start a conversation by clicking the “start a topic” button on the top right of this window or the “ask a question” button that lives on most pages in the community. 

There is no such thing as a silly question
Anyone is welcome to ask a question or start a conversation. All are welcome, no matter how complex or simple your topic might be. 

Pay it forward
If you get a great answer to your question, or if you receive a thoughtful reply to your conversation then please consider spending a moment doing the same for someone else. 

No wrong door
While we do have some particular categories for different discussions; our team is ready to move your post for you. We will also do our best to find the right member of the community or the Smokeball team to give you the best response we can. 


​​​​​​​Smokeball community categories and how to use them
 

There are various categories in the Smokeball community. These are spaces where we group different types of discussions. Here’s a quick summary of the categories and how to use them. 

Start here 

Where new members can learn about how to make the most out of the community in the community guide. Visit the guide section

If you’re a Smokeball community member, then stop by the community news section to get an at a glance update on trending conversations, interesting opportunities and much more. Get the latest news

Run your best firm is our newest section to capture tips, tricks and on-demand webinars to watch in your own time.
 

Smokeball Q&A (Ask your local community for Community members only - login to view)

Ask questions and get answers! Our team is online to help tackle anything you might want to know about how to use Smokeball; however we encourage and reward those who help each other. This is a community after all! 

There is a General Q&A as well as a section for your specific location in here. If you think your question is likely to be location specific then ask it in your particular area. If you’re not sure, don’t worry. We can always move it for you! 
 

Product updates

This is where you’ll find regular posts, videos and support guides about the latest Smokeball product updates and improvements. We’ll answer your questions and feedback - just reply to these posts. We recommend you subscribe to this section to get notified about the latest updates
 

Events

Join legal practice management experts for CLE/CE events and live webinars to inspire you to run your best firm. View all upcoming events and catch up on events you may have missed to watch on demand, in your own time. View past events and catch up on other tips and tricks. 
 

Ideas and feedback (Community members only - login or join to view)

You are welcome to share your feedback and ideas on how to improve smokeball in the Smokeball ideas section. Please take a moment to respond to requests for feedback from our team while you’re there. Share your ideas now


Smokeball social (Community members only - login or join to view)

Last but least is our social category. Say hello to other members, ask for some help from other practitioners in your area, post jobs or referral requests in the local classifieds, or start a discussion on any topic of interest in the watercooler, Say hello!
 

Earning badges, ranks and rewards

 

There are many ways that we recognise the amazing support of Smokeball community members. To discover all the possible badges, ranks and rewards, you will need to get out there and create posts, answer questions and help other members :) 

Read more about Badges, ranks and rewards. Learn how to earn rewards
 

Community guidelines 


We have some guidelines that you can read in detail if you read our guidelines post. Our community user terms and conditions also apply.

It is very hard to breach the community guidelines so long as you are respectful, professional and are not a spam robot 🤖. 

 


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