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Why is Outlook automatically saving all of my emails to ONE matter?

  • 1 June 2023
  • 3 replies
  • 47 views
G
Userlevel 2

For some reason, my Outlook Smokeball integration saves all of the emails one of our staff member writes, automatically, to one specific matter.  Has anyone else experienced this, and is there an easy fix?

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Best answer by Ben 2 June 2023, 00:30

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Sara Sultan
Rank
Userlevel 7
Badge +1

Hello Jackie,

I have created a support ticket for you regarding this.

Sara Sultan (she/her)
G
Userlevel 2

Oh wow!  Thank you!

 

Ben
Rank
Userlevel 6

Hi @GenerationLawJackie! Looks like @Jeff Bensch replied to your ticket. I thought I’d share his tips here on the off chance anyone else is stuck or encounters this issue in the future.

From @Jeff Bensch: 

This is most likely caused by the Outlook email signature having Smokeball matter properties. You need to delete your signature and recreate. If you intend to copy/paste the signature from another email use an untagged email.
 

  • In Outlook, go to File > Options.
  • Navigate to the Mail tab, then open your Signatures menu.

 
image(39).png
 

  • Open your default outbound signature and Delete it

 
?name=inline-1946833478.png
 

  • Copy and paste the new text into the signature area
  • Be sure to save the changes to your signature before clicking OK.
  • If this doesn't work, you may have to delete the entire signature and build a new one from scratch.
  • When building a new one, be sure not to copy any text from an email already tagged to a matter.

Please feel free to continue chatting to Jeff if this fix doesn’t work and we’ll get to the bottom of it with you :) 

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