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Why is my SUPPORT tab blank?

  • 8 October 2022
  • 3 replies
  • 34 views

Hi…

 

I’m checking to see if the Support tab (sitting next to Community) is blank because it is a weekend? (which is completely fine!). I’m just surprised it is blank. I’d like to enter a qu - but happy for it to be returned on a weekday…

I’m a bit new to SB…. (the lightbulb only went off about a month ago, so it is now making sense...) so I suspect this is a silly question! Thanks in advance

Thank you

Hi @COBOOTH, sorry to hear you can’t access the Support tab, it should always work for you. I’ve let the team know and they’ll take a look when they’re back on Monday. 

In the interim, you can access everything that’s in the support tab via your normal web browser. 

Just copy this URL into your browser: 
Australian lawyers: https://support.smokeball.com/hc/en-au

US Attorneys: https://support.smokeball.com/hc/en-us 


If it still doesn’t load in your browser, please let me know. 


it is now working, thank you


Good to hear! Please do let me know if it  goes blank again so we can keep diagnosing. Thanks again for sharing!