When an associate runs their “weekly status report,” two matters he works on don’t show up. He is tagged on both matters, and has recorded billable time on the cases. They also don’t show up when he runs a “matter-full list” with his tags. Why are these cases not included, and what can we do to ensure they are included moving forward? Thank you!
Best answer by emily142
View originalThank you for posting in the community! If the report is not functioning as intended, please reach out to our Support team. You can reach them at support@smokeball.com or by phone at (855) 668-3207
I am hopeful that they can get to the root cause of the report(s) in question.
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