I do not see the Smokeball bar in my Outlook screen. If I send an email I see Smokeball and can profile the email. I have checked my settings and everything looks right. Any suggestions?
Thanks,
Terry
Best answer by Sara Sultan
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Userlevel 7
+1
- Community Manager
- 361 replies
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17 October 2023
Hi Terry,
Any time something is missing that should be there, every IT person everywhere will tell you to first try closing and reopening 😁, If that does not work, please reach out to our support team here.
- Contributor
- 2 replies
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19 October 2023
Did you perhaps get the new notification to try the new outlook recently? It is really good, but the smokeball add-in disappears if you select it. Hopefully Smokeball is coming up with a work around.
Userlevel 7
+1
- Community Manager
- 361 replies
-
19 October 2023
- Answer
Did you perhaps get the new notification to try the new outlook recently? It is really good, but the smokeball add-in disappears if you select it. Hopefully Smokeball is coming up with a work around.
We are working hard to get our add-in to work with the latest version of Outlook. Good point Kira that it may be this that is causing the issue. Gold star for you! ⭐
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