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Emails saving to folder rather than dumping into the general folder

  • September 2, 2026
  • 2 replies
  • 43 views

bburns

When I send an email message from a matter within Smokeball, the email dumps into the general email area (this is at the bottom where all files, favorites, documents etc… are).  Is there a way to tell the program to save the email to a specific folder within the email section of that area?

Best answer by Sara Sultan

@bburns and ​@Chuck 

There is a setting available that will prompt you to save the email to a specific folder when you are using the new Outlook Email integration.

 

 

2 replies

  • Regular
  • September 3, 2026

With the classic outlook plug-in, this was possible if you right-click on the email and then tag it to Smokeball using the fly-out menu.  With the add-in for the new outlook, you are only provided the option to select a folder if the email has an attachment, at which point you get prompted to designate folders for both the email and the attachment.

I have a separate thread on the differences between the two Outlook add-ins.  I will add this...


Sara Sultan
Smokeball Team
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  • Smokeball Team
  • Answer
  • September 10, 2026

@bburns and ​@Chuck 

There is a setting available that will prompt you to save the email to a specific folder when you are using the new Outlook Email integration.