Emails associating with emails and multiple users

  • 20 September 2022
  • 2 replies

Userlevel 2

Hi Smokeball community

Are there any paralegals, secretaries, or personal assistants who have access to their solicitors emails. I am a personal assistant/admin for a law firm. I have my solicitors email added to my Outlook of which I filter emails and then move them to another folder for the solicitor to review. However, this is working for our firm except for it takes longer for the solicitor to access the email and it is associating within Smokeball twice, both from my SB user account and my solicitor’s SB user account, which in turn is affecting the billing process. Hoping someone has a fix please.

Thanks in advance.


2 replies

Userlevel 5
Badge +1

Hello Angela,

We are looking into this to see if Smokeball can find a solution for you.  We will post more with an update.

Userlevel 5

Hi @apage just closing the loop on this one. @KevinCooper76 will be in touch with you shortly (if he hasn’t already) to arrange a time to jump on a Zoom call and take a look at what’s going on for you.