Hello Jackie,

I have created a support ticket for you regarding this.

Oh wow!  Thank you!

Hi @GenerationLawJackie! Looks like @Jeff Bensch replied to your ticket. I thought I’d share his tips here on the off chance anyone else is stuck or encounters this issue in the future.

From @Jeff Bensch: 

This is most likely caused by the Outlook email signature having Smokeball matter properties. You need to delete your signature and recreate. If you intend to copy/paste the signature from another email use an untagged email.
 

• In Outlook, go to File > Options.
• Navigate to the Mail tab, then open your Signatures menu.

• Open your default outbound signature and Delete it

• Copy and paste the new text into the signature area
• Be sure to save the changes to your signature before clicking OK.
• If this doesn't work, you may have to delete the entire signature and build a new one from scratch.
• When building a new one, be sure not to copy any text from an email already tagged to a matter.

Please feel free to continue chatting to Jeff if this fix doesn’t work and we’ll get to the bottom of it with you :) 

For adding your email signature, you'd typically need to include the HTML of your signature directly in the body of the email action. Outlook won’t automatically append your default signature to emails sent through automation since it's not going through the standard Outlook interface.

As for changing the ""from"" name to your business name, that depends on how your Microsoft 365 (Outlook) account is set up. If you're sending from a shared mailbox or alias tied to your domain, and permissions are set correctly, you should be able to reflect the business name. This is where o365 signature management tools can really help, they allow centralized control over signatures and sender identities, especially in automated scenarios like this.