For some reason, my Outlook Smokeball integration saves all of the emails one of our staff member writes, automatically, to one specific matter. Has anyone else experienced this, and is there an easy fix?
Best answer by Ben
View originalFor some reason, my Outlook Smokeball integration saves all of the emails one of our staff member writes, automatically, to one specific matter. Has anyone else experienced this, and is there an easy fix?
Best answer by Ben
View originalOh wow! Thank you!
Hi
From
This is most likely caused by the Outlook email signature having Smokeball matter properties. You need to delete your signature and recreate. If you intend to copy/paste the signature from another email use an untagged email.
Please feel free to continue chatting to Jeff if this fix doesn’t work and we’ll get to the bottom of it with you :)
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