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Trouble with my matter layouts

  • September 17, 2025
  • 1 reply
  • 31 views

I am having a lot of trouble at the moment with my matter layouts staying the same for me….


open a matter, things are all over the place, not in the order they are meant to be, and in order of oldest to newest rather than newest to oldest...Also, sometimes it will just open on a random tab, such as messages, rather than just being in all files.  

 

Is anyone else having this issue?

1 reply

  • Smokeball Team
  • October 27, 2025

Hi Nicola,

I’m not sure what you mean by “matter layout,” and what information you expect to see or not see on a given screen. I’d recommend reaching out to help @smokeball.com directly so we can walk through what’s happening.

Best,

Robyn