Transcribing Calls with Ringcentral

Hello Ross,

You will need to upload the recording to the matter.  This is not part of the RingCentral integration.  Currently only our VXT integration saves the audio file and transcript automatically to the matter.  

Once you have uploaded the audio file to the matter, you can ask Archie to create a transcript if you have Archie enabled.

Is there a topic created about VXT integration? How can I find out more.. 

Hi Fleece,

You can check out this article on the VXT integration and/or reach out to them directly at info@vxt.co.nz.

Hi - I’ve asked Archie to transcribe an audio file to text - but it says it can’t do that? I thought that is what it could do? I had an mp3 file loaded but haven’t included the title as it identifies my client.

​@HunterSteele can you address the above?

​@Matt_R_B & ​@Sara Sultan  I have also encountered this. I believe I saw some promotional material that stated Archie could transcribe audio. I recall telling someone on the support line several months ago that it did not work. Below is a prompt and response from today (see Limitations section). ​@Matt_R_B to transcribe audio I have used Microsoft Office’s built in audio transcription for my own personal use. For a better formatted version I have also used Justice Text. Outcome depends on audio quality.
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[Me] list all of the file formats you can ingest

[Archie] I can ingest and analyze the content of files provided in the matter documentation, as long as the relevant information is included or extracted for analysis. Below is a comprehensive list of file formats I can work with:

Text-Based File Formats

1. PDF: Portable Document Format files, including scanned documents (if text is extracted).
2. DOC/DOCX: Microsoft Word documents.
3. TXT: Plain text files.
4. RTF: Rich Text Format files.

Spreadsheet File Formats

1. XLS/XLSX: Microsoft Excel files.
2. CSV: Comma-separated values files.

Presentation File Formats

1. PPT/PPTX: Microsoft PowerPoint files (if text content is extracted).

Image File Formats

1. JPEG/JPG: Image files (if text is extracted or provided).
2. PNG: Image files (if text is extracted or provided).
3. TIFF: Tagged Image File Format (if text is extracted or provided).

Other File Formats

1. HTML: Hypertext Markup Language files (if text content is provided).
2. XML: Extensible Markup Language files (if text content is provided).
3. JSON: JavaScript Object Notation files (if text content is provided).

Limitations

• Audio/Video Files: I cannot directly process these formats unless their content is transcribed or summarized.
• Raw Image Files: I cannot interpret raw image files without accompanying text or extracted data.
• Proprietary Formats: Files from specialized software (e.g., CAD files) are not directly accessible unless their content is converted into a supported format.

If you have files in any of the above formats, ensure their content is included or extracted in the matter documentation for me to assist effectively.

Hi Jonathan,

I just asked Archie and they gave me a very different answer.  

I can ingest and analyze a wide variety of file formats, including but not limited to:

### Document Formats
- **Microsoft Word**: `.doc`, `.docx`
- **PDF**: `.pdf`
- **Plain Text**: `.txt`
- **Rich Text Format**: `.rtf`
- **OpenDocument Text**: `.odt`

### Spreadsheet Formats
- **Microsoft Excel**: `.xls`, `.xlsx`
- **Comma-Separated Values**: `.csv`
- **OpenDocument Spreadsheet**: `.ods`

### Presentation Formats
- **Microsoft PowerPoint**: `.ppt`, `.pptx`
- **OpenDocument Presentation**: `.odp`

### Image Formats
- **JPEG**: `.jpg`, `.jpeg`
- **PNG**: `.png`
- **GIF**: `.gif`
- **TIFF**: `.tiff`
- **BMP**: `.bmp`

### Other Formats
- **JSON**: `.json`
- **XML**: `.xml`
- **HTML**: `.html`, `.htm`
- **Markdown**: `.md`

### Archive Formats
- **ZIP**: `.zip`
- **RAR**: `.rar`

### Audio/Video Formats
- **Audio**: `.mp3`, `.wav`
- **Video**: `.mp4`, `.avi`

If you have a specific file format in mind, feel free to ask, and I can confirm whether I can process it!


I will see what our team has to say.

The support website says that it also does WEBM, but Archie is saying there is no content. ​@HunterSteele recently presented at the Smokeball breakfast and I’m sure it was mentioned that Archie could transcribe recordings that were uploaded.

​@AMC Amanda - yes. I just attended the webinar on Archie prompts and the presenter definitely spoke about Archie transcription of the audio VXT being better than the VXT transcription.

Thanks ​@HunterSteele - that’s a great reply. Many thanks.

​@HunterSteele thankyou so much for jumping in and clarifying. I also want to thank the support team who also reached out and have kept me updated on progress and fixes.