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Question

Time stamp on phone message

  • July 8, 2026
  • 2 replies
  • 15 views
T

We have determined that it would be beneficial if we knew the time when clients called on our phone messages, especially for clients who call multiple times during the day.

 

Is there currently a way that SB could generate a timestamp on a phone message or does anyone have any suggestions other than having staff manually put in the time within the message?

      2 replies

      Sam King
      Smokeball Team
      • Sam KingSmokeball Team
      • Smokeball Team
      • July 8, 2026

      Great idea ​@tstretesky - this has actually been raised before. Would it be more helpful if the timestamp was automatically applied upon save and was immutable, or if there was a button/control to apply the timestamp available? If the time stamp is automatically applied, it accurately represents when the Phone Message was created, but not necessarily when the phone message was received if the user is creating it after the fact. Let me know, and if you would rather discuss this in a call, “👍” this reply and someone will reach out. Thanks again!

      T
      • tstreteskyContributor
      • Author
      • Contributor
      • July 9, 2026

      Thank you for the response Sam.  For us, it would work best if the timestamp was automatically applied and if we entered it at a different time than the call, we can manually make note of that in the message.  However, majority of our phone messages are recorded on SB at the time of and during the phone call.

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