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Telephone Systems

  • December 7, 2022
  • 4 replies
  • 150 views
E

Hello everyone, I am trying to set up a new phone system. I currently have a virtual line. My question is what phone system do users in Australia currently have and does it complement their smokeball system. I have been told that Ring syncronises with smokeball, can record, convert to text and also bills automatically. Is anyone using this service, are they happy with it. All pointers inclusive of fees would be greatly appreciated.

Best answer by Emma

Hi there @Adelaide Legal Solutions 

Smokeball currently uses Zoom Phones for all of our calls and meetings… so any time you call up our Helpdesk, we are answering your calls using Zoom! We love using it at Smokeball.

Answers to your questions below:

  1. Yes, all 3 phone system partners automatically track phone calls as Activities in Smokeball, which can be converted into time entries. The only integration that works differently is Vxt. It also syncs your Smokeball contacts to its phone book system, so there is no duplication of information. 
  2. You can record calls in Zoom. It will also transcribe calls for you (but this is a bit hit and miss unless you have an American accent 😁)
  3. Yes, you can use the Zoom app on a mobile device. I have used it many times on my iPhone and it works well.
  4. Personally, I have never had any issues with Zoom. We use it every single day at Smokeball and feel that the quality is great for a medium sized business.

Let me know if there is anything else that I can help with.

Thanks!
Emma

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Emma
Smokeball Team
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  • EmmaSmokeball Team
  • Smokeball Team
  • December 7, 2022

Hi @Elena I just wanted to jump in here and let you know that we have 3 integrated phone system partners in Australia that work with Smokeball to track calls as activities.

The partners are:

  1. Vxt: https://www.vxt.co.nz/law
  2. RingCentral Phone: https://www.ringcentral.com/au/en/
  3. Zoom: https://explore.zoom.us/en/products/zoom-phone/

I can’t speak to which is the most preferred option out there, but I hope that the above helps you do some more investigation into which phone system might work best for you.

Thanks!
Emma

Ben
Sara Sultan
A
3 people like this
  • Ben
    Ben
  • Sara Sultan
    Sara Sultan
  • A
    Adelaide Legal Solutions
A

Hi Emma,

I really appreciate your reply.

I have a few further questions below:

  1. Does Zoom have automatic time entries;
  2. Does Zoom include features such as the ability to record;
  3. Can you use Zoom on remote devices; and
  4. Is Zoom good quality?

Thank you for your help.

Emma
Smokeball Team
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  • EmmaSmokeball Team
  • Smokeball Team
  • December 7, 2022

Hi there @Adelaide Legal Solutions 

Smokeball currently uses Zoom Phones for all of our calls and meetings… so any time you call up our Helpdesk, we are answering your calls using Zoom! We love using it at Smokeball.

Answers to your questions below:

  1. Yes, all 3 phone system partners automatically track phone calls as Activities in Smokeball, which can be converted into time entries. The only integration that works differently is Vxt. It also syncs your Smokeball contacts to its phone book system, so there is no duplication of information. 
  2. You can record calls in Zoom. It will also transcribe calls for you (but this is a bit hit and miss unless you have an American accent 😁)
  3. Yes, you can use the Zoom app on a mobile device. I have used it many times on my iPhone and it works well.
  4. Personally, I have never had any issues with Zoom. We use it every single day at Smokeball and feel that the quality is great for a medium sized business.

Let me know if there is anything else that I can help with.

Thanks!
Emma

Sara Sultan
1 person likes this
  • Sara Sultan
    Sara Sultan
C

Hi @Elena and @Adelaide Legal Solutions ,

I would suggest that you try Zoom.  I don’t use it at my firm, but I use RingCentral and I can report that the quality of the calls is not always great.  This issue is not unique to my firm.  The integration with Smokeball is fabulous though.  So, based on the comments above it sounds like you will get that fabulous integration with better quality calls through Zoom. 

Good luck!

Best,

Cynthia

Ben
1 person likes this
  • Ben
    Ben
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