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Starting

  • September 11, 2026
  • 3 replies
  • 49 views

I have tried to begin using Smokeball but got frustrated several weeks ago.  I came back today and found it even more difficult than  I did in the spring.  How can I learn how to use it?

3 replies

  • Contributor
  • September 11, 2026

Hi ​@jmcgrawlaw Can you tell me what you are trying to do/set up in Smokeball?
Have you watched any of the onboarding videos? 
I have been using it for just on 3 years and may be able to assist.
Cheers,
Judy


Huma
Smokeball Team
  • Smokeball Team
  • September 14, 2026

We have a robust Training team that holds regular sessions and offers office-hours, webinars, on-sites, and more! You can reach out to your trainer or to your account manager to see what the best training option for you would be! 


Sara Sultan
Smokeball Team
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  • Smokeball Team
  • September 15, 2026

Hello ​@jmcgrawlaw 

It looks like you are on our US Bill tier. We offer several training options for Smokeball Bill!

  • Introduction to Smokeball Bill
    • This is a self-guided learning path that will teach you the fundamentals you need to get started with Smokeball Bill.
  • Getting Started with Bill Live Webinar
    • This is a live webinar (available monthly) where we deliver the fundamentals you need to get started in Smokeball Bill. Questions over Zoom Q&A are encouraged!
  • Trust Accounting & Advanced Billing with Smokeball Bill
    • This is a live webinar (available monthly) in which we'll walk through everything you need to know about setting up your first Trust Reconciliation, reports that can assist with reconciling your Trust account, bulk invoicing, reports that will help you better manage your firm, and setting up Evergreen Retainers. If your firm does LEDES billing this is addressed here as well.  Questions over Zoom Q&A are encouraged!
  • Smokeball Bill Open Office Hours
    • This is a live session (bi-weekly) in which two live trainers will be available to answer questions. Drop in any time during the Office Hours window to ask your question(s) about Smokeball Bill - setup, reports, invoicing, trust accounting, and more! All Smokeball questions welcome.