We recently transitioned to Smokeball and need help some actions that don’t occur very often. We had a client pay by credit card for two invoices. The clients transaction was cancelled. How do we reverse the payment and return the invoice top unpaid status.
+1- Smokeball Team
Hello,
If the client canceled the credit card payment, you will want to use the reverse feature on the transaction to show that the payment attempt was made and then canceled. There's also a delete option, that should be used for when you have a data entry error you need to fix that you do not want to show to the client. Follow the link to learn about the Reverse/Delete option
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