Techy question- I am trying to get dialed in on best practices for inbox management after an email is linked to a matter… I have been deleting these messages but this causes some of the the emails, though apparently not all, to be under a deleted email tab in smokeball rather than the received tab. Is it better to start using the archive feature?
If it matters I am on classic outlook still due to an issue in installing the add-in but plan to switch to new outlook when that is resolved.