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Law Pay Integration -- Billing

  • March 7, 2025
  • 7 replies
  • 100 views
A

Since transitioning to Smokeball, our firm has utilized Law Pay as a payment platform. This integration tool, however, is not very intuitive as far as applying the payments we receive through the platform to our clients’ payment portal. 

I find that I have to manually apply the payment to their client payment portal. This often creates a little bit of confusion as there is not a way to streamline the process of receiving payment, to the remittance of funds to our firm account. 

Does smokeball have a way to automatically apply payments received through Law Pay to balances due? If not, is there a way to work around this? 

Best answer by Sara Sultan

Hello ​@AWlss 

If you are needing to manually record payments, that means that your clients are paying using a link directly to LawPay (often on your firm website).  The only way Smokeball can know which matter to apply a payment to is if you generate the payment link from Smokeball (it will still send you to LawPay for processing) instead of using a link created by LawPay.

7 replies

Sara Sultan
Smokeball Team
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  • Sara SultanSmokeball Team
  • Smokeball Team
  • Answer
  • March 7, 2025

Hello ​@AWlss 

If you are needing to manually record payments, that means that your clients are paying using a link directly to LawPay (often on your firm website).  The only way Smokeball can know which matter to apply a payment to is if you generate the payment link from Smokeball (it will still send you to LawPay for processing) instead of using a link created by LawPay.

Sara Sultan (she/her), Senior Client Trainer
J
J
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  • JG3
  • Frequent Scribe
  • March 11, 2025

Yes, you need to integrate LawPay with SB.  We do for both operating and Trust payments,

Once done, when a client pays using the SB invoice link, it gets properly recorded in SB (and run through LawPay).  

While really efficient for most transactions, you’ll still have those outlier transactions that you need to charge a card directly in LawPay then go back into SB and manually enter the transaction details - that’s the exception, though, not the rule.

 

Sara Sultan
A
  • AlisaContributor
  • Contributor
  • July 15, 2025

Where/what happens to a payment if it is not linked to a file? Where does the payment go?

Sara Sultan
Smokeball Team
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  • Sara SultanSmokeball Team
  • Smokeball Team
  • July 15, 2025

If a LawPay payment is not linked to Smokeball it will go into your bank account via LawPay and not show in Smokeball.  There is no way to link a LawPay payment in Smokeball without a lead or matter to apply it to.

 

I am not quite sure if that answers your question.

Sara Sultan (she/her), Senior Client Trainer
A
  • AlisaContributor
  • Contributor
  • July 15, 2025

​@Sara Sultan if if a Matter is not selected is there a way to make an admin matter so the funds will go to a so we can transfer the money within SB?

Sara Sultan
Smokeball Team
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  • Sara SultanSmokeball Team
  • Smokeball Team
  • July 15, 2025

Hello Alisa,

You can make an Admin matter to send credit card requests from and then transfer once a matter has been created.  Just wondering why you wouldn’t create the matter first and send the request right from there.

Sara Sultan (she/her), Senior Client Trainer
J
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  • JG3
  • Frequent Scribe
  • July 21, 2025

Hello Alisa,

You can make an Admin matter to send credit card requests from and then transfer once a matter has been created.  Just wondering why you wouldn’t create the matter first and send the request right from there.

 

Yeah, to do the credit card charge via the SB software, you’d have to create the invoice in SB then run the credit card. The payment is credited to the operating account.

Of concern, however, is I’m not clear how to “transfer” an operating account payment from one matter to another once this new matter is eventually created.  Yeah, you can transfer Trust funds, but that’s not advised on a routine basis as an administrative workaround, as it soils your Trust recordkeeping..

 

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